Come join our life-changing team building hope, resilience, and well-being as a Quality Assurance Advisor!

Shift Details: FT - 40 hours per week

Schedule: Monday-Friday during normal business hours

Compensation: starting at $75,000 annual salary

About the Job:

The Quality Assurance Advisor provides independent oversight, monitoring, standardization, and implementation of compliance, quality assurance, and quality improvement practices across all Youth Residential Services programs. This role functions as an independent authority to ensure adherence to regulatory requirements, licensing standards, organizational policies, and program excellence, operating with a high degree of accuracy. This position is responsible for establishing compliance systems, conducting audits, monitoring outcomes, and monitor implementation of corrective actions by program leadership.

Essentials:

• Ensure compliance with all applicable regulatory and licensing standards including DHS requirements, accreditation standards, contract expectations, and organizational policies. At the department level, oversee and coordinate licensing reviews, audits, investigations, and accreditation processes.

• Develop and implement standardized compliance and quality assurance systems including audit tools, monitoring processes, and performance indicators. Ensure consistency of compliance practices across all programs.

• Conduct program level compliance reviews and audits of documentation, , incident reports, and required regulatory documentation to ensure completeness, accuracy, and adherence to standards.

• Leads audits, reviews, investigations, and accreditation activities to assess compliance with DHS, licensing, CARF, contractual, and organizational requirements.
• Ensures programmatic corrective actions are implemented, monitored, and sustained while providing data-driven recommendations to senior leadership.

• Conduct observational audits of program practices to evaluate compliance with service delivery standards, regulatory requirements, and established procedures.

• Analyzes compliance and outcome data, identifies risks and systemic issues, and drives corrective actions and continuous quality improvement initiatives.

• Audit administrative processes including grievance procedures, reporting requirements, and internal compliance practices to ensure efficiency and alignment with regulatory expectations.

• Conduct compliance reviews of personnel records limited to verification of required documentation, training records, and credentials for assurance of compliance with policy, regulations, and practice standards. Maintains and improves policies, procedures, documentation systems, EHR processes, and compliance-related training to support regulatory readiness and program excellence.

• Oversee systems for collection and analysis of client satisfaction and outcome data as part of compliance and quality assurance processes.

• Partner with the organizational compliance support function to promote alignment across service lines and support CARF accreditation requirements.

Job Highlights:

• Medical, Dental, & Vision Insurance
• 403(b) Retirement Plan
• HSA & FSA Programs
• Employer Paid Life Insurance and Long-Term Disability
• Quality Training, continuing career education, and leadership programs
• Paid Time Off (Vacation, Holiday, & Sick Days)

Required Qualifications:

• Bachelor's or Master's Degree in Human Services, Social Work, Healthcare Administration, or a related field.
• Minimum 5 years of direct experience in compliance, quality assurance, licensing, auditing, or regulatory oversight within a residential services setting.
• Understanding of mental health services, residential programming, and evidence-informed practices relevant to youth-serving programs.

• Demonstrated ability to interpret and apply Minnesota DHS licensing requirements, CARF accreditation standards, and other applicable regulatory requirements within a residential services setting.

• Experience conducting audits, evaluating compliance, quality assurance, and program data to identify trends, assess risk, and develop actionable recommendations.

About Us:

Volunteers of America Minnesota is a nonprofit health and human services organization that annually serves more than 25,000 children, adolescents and their families, older adults, students, persons with disabilities and special needs, and adults completing incarceration. Since 1896, we have helped people gain self-reliance, dignity, and hope.

Take pride in helping others and join us today!

At VOA, we celebrate sharing, encouraging and embracing diversity. Equal employment opportunities are available to all without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, parental status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that blending individual strengths and unique personal differences nurtures and supports our organizations’ shared commitment to our mission and creates an inclusive and diverse environment where everyone feels valued and has the opportunity to do their personal best.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.