JOB TITLE: Applications Engineer - Vacuum Automation

REPORTS TO: Manager, Applications Engineering & Technical Services - NA

SUBORDINATES: None

LOCATION: Piab USA, Inc. Canton, MA 02021

About Piab Group:

At Piab Group we improve our customers' productivity, sustainability, and safety through evolving industrial automation and have done so since 1951. We believe in an automated world where no resources are wasted, and no humans are injured. With annual sales of ~3 billion SEK and more than 1400 employees, Piab is a global organization, serving customers in more than 100 countries from a vast network of subsidiaries and channel partners. Since 2018, Piab Group has been owned by Patricia Industries, part of Investor AB

Piab serves a wide range of industries, including e-commerce logistics, food and beverage, pharmaceuticals, and automotive, providing innovative vacuum automation solutions tailored to each sector.

You can expect the following with us:

Innovative Culture: Be part of a team that thrives on creativity and innovation.

Global Impact: Work with a company that is a world leader in vacuum transport solutions.

Global Presence: Piab has 25+ sales offices and over 900 partners worldwide, ensuring a vast network and global reach

Sustainable Vision: Contribute to an automated world, promoting safety and efficiency.

Professional Growth: Access opportunities for continuous learning and career advancement.

Diverse and Inclusive: Join a workplace that values diversity and fosters an inclusive environment.

Stable employer: As part of Patricia Industries and connected to the Wallenberg family, Piab benefits from strong support and a commitment to long-term growth and sustainability.

Job mission

As an Applications Engineer (AE) you will provide technical support, applications assistance, and training for the Vacuum Automation (VA) product line in support of Piab’s sales strategies and objectives. The AE will work very closely with Piab’s area sales managers, customers, and channel partners through the entire sales process: pre-sale (quotations & technical support), order processing and post-sale support (start-up, troubleshooting, etc).

Key responsibilities

· Develop and maintain knowledge and expertise on all products within the Vacuum Automation product line.

· Provide technical and application support for end-customers, channel partners, and Piab associates via inbound calls, email & web chat tools.

· Develop quotations, including all system component information, accessories, technical data, and CAD drawings,

· Input and edit customer orders for the Vacuum Automation product line as needed.

· Assist in responding to customer order, stock status and order expediting inquiries on an as needed basis.

· Conduct lab tests and product trials to properly identify and validate system design recommendations. Records Tests in Database.

· Assist in the development, organization and presentation of product training material, product configurators, and sales support tools.

· Coordinate and communicate all appropriate project activity with Piab Area Sales Managers (ASM), District Sales Managers (DSM), Distributors and Manager, Applications Engineering & Technical Services - NA, as appropriate.

· Utilize Salesforce and additional software tools to track, document and disseminate sales support activity.

· Provide field assistance and sales engineering support.

· Assist in the setup and break down of tradeshow booth/equipment and participate in tradeshow staffing.

· Conduct on and off-site channel partner and customer training sessions.

· Compile competitive analysis and support material to assist ASMs, channel partners and customers in the sales process.

· Other duties may be assigned on an “as need” basis

Service the customer

· Go beyond your accountabilities and do what it takes.

· Always try to understand the customer’s perspective.

· Always respond to a customer even if you don’t have an answer.

· Follow the CIR (Continual Improvement Report) guidelines and be responsible for reporting non-conformities.

In this role you are required to act accordingly to the Piab Code of Conduct and know and follow the Piab values, mission, and routines. This role also requires occasional travel to Piab end customers in support of the VA product line.

Key interfaces

The Applications Engineer (AE) Vacuum Automation (VA) reports to the Manager, Applications Engineering & Technical Services – NA, and is part of the VA Applications engineering team. The AE will work closely with the complete North American VA team: Including sales, operations, distribution, and financing.

Skills and abilities

• Excellent English skills: verbal and written.
• Proficiency with Microsoft office: Word, Excel, PowerPoint, SharePoint, etc.
• 3D Cad experience: preferred, SolidWorks, Solid Edge (Siemens).
• General understanding of pneumatics and pneumatic systems.
• Demonstrates strong leadership skills.
• Able to work as part of a team, but also independently when needed.
• Able to be creative in problem solving situations.
• Customer service centric with strong communication skills.
• Experience with online webinar and conference tools (Teams, GoToMeeting, etc).
• Experience with Salesforce CRM is a plus.
• Spanish language fluency a plus.

Preferred competencies

• Vision and Strategy; develops an ambitious but realistic business vision and translates it into a workable strategy.
• Analysis and judgement; quickly understands and analyses complex issues and problems. Comes up with sound and rational judgements
• Result-oriented; focuses on the target, identifies risks, and considers the financial aspects of their work.
• Effective communication; communicates in a clear, precise, and structured way. Speaks with authority and conviction, presents effectively.
• Innovative; produces fresh and imaginative ideas and solutions; breaks away from tradition and promotes change and novelty.
• Influence; makes an impact; convinces and persuades others; promotes plans and ideas successfully.

Experience and educational background

• BS degree in engineering
• 2-3 years of experience in technical applications, sales & support a plus

This is what our employees say about us:

"At Piab, I have the chance to leave my own footprint. The low hierarchy means my ideas are heard and valued. #LoveWhereIWork"

How to Apply:
If you are passionate about innovation and want to make a difference in the world of automation, we would love to hear from you! Click apply to upload your CV.

Disclaimer:
Piab Group provides equal employment opportunities to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, colour, sex, age, national origin, disability, citizenship status, marital status, veteran status, or any other reason prohibited by law.

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person