3Pillar is an AI transformation partner on a mission to help enterprises build the AI-native products and intelligent agents that will define the next era of business. With teams across North America, Europe, Latin America, and Asia, we work with the most ambitious companies in financial services, healthcare, media, and technology — helping them move faster, modernize boldly, and compete on their own terms. Our HelixAI platform and Helix Pods delivery model put our engineers at the center of real agentic transformation — doing work that is open, portable, and built to last. We are building the future of enterprise AI.

Technical Account Manager

Responsibilities:

• Be the technical resource for live Customers within your portfolio
• Understand the data schema of your customer, integration points, Data Flows, BRD, and SDD
• Share technical best practices and proactive recommendations that will benefit the customers like ongoing usage of the platform and achievement of their goals.
• Conduct technical discovery with customer marketing and technical teams to drive expanded use of the platform and/or new integrations.

• Participate in technical account health status reviews, including issuing an executive-level summary status reports both internally and to customers.

• Imagine a flexible work environment - whether it's the office, your home, or a blend of both. From interviews to onboarding, we embody a remote-first approach.
• You will be part of a global team, learning from top talent around the world and across cultures, speaking English everyday. Our global workforce enables our team to leverage global resources to accomplish our work in efficient and effective teams.
• We're big on your well-being - as a company, we spend a whole trimester in our annual cycle focused on wellbeing. Whether it is taking advantage of fitness offerings, mental health plans (country-dependent), or simply leveraging generous time off, we want all of our team members operating at their best.
• Our professional services model enables us to accelerate career growth and development opportunities - across projects, offerings, and industries.
• We are an equal opportunity employer. It goes without saying that we live by values like Intrinsic Dignity and Open Collaboration to create cutting-edge technology AND reinforce our commitment to diversity - globally and locally.