Job Description

Key Responsibilities

• Delivery Assurance Execution

  • Work with Senior Director, Services Partner Quality Assurance to gather, define, and maintain Professional Services standards to which Partners will be expected to adhere to improve quality.

  • Coordinate the AMER Delivery Assurance review process and cadence, ensuring that in‑scope SI‑led and Guidewire‑involved engagements are identified, scheduled, and prepared for review.

  • Gather information requests (artifacts, status reports, metrics) from Partners and engagement teams as input into Delivery Assurance review process

  • Support the Senior Director and Regional Delivery Assurance leaders by organizing materials, capturing observations, and documenting findings and recommended actions.

• 
  Support the PCMM Workflow

  • Support the Partner Capability Maturity Model (PCMM) process, ensuring that the prescribed process (inputs, AI‑generated findings, validations, capability assessments, and feedback loops) is executed consistently across AMER partners and engagements.

  • Collaborate with Alliances to operationalize the AI‑generated risk and capability assessment by defining data inputs, reviewing AI‑generated project‑level findings and capability assessments, validating accuracy, and providing feedback to continuously improve the model.

  • Use PCMM outputs to aid Alliances in prioritization of partner‑level interventions (e.g., targeted enablement, standards coaching) and to inform partner tiering and ecosystem strategy.

• 
  Engagement Assurance

  • Support Delivery Assurance reviews associated with high‑risk or “too big to fail” SI‑led programs in the AMER region by gathering and analyzing inputs and coordinating stakeholder interviews and workshops

  • Create assessments that highlight delivery strengths and risks with clear mitigation plans, owners, timelines, and actions.

  • Help capture and codify lessons learned and best practices from reviews into reusable guidance for PS, Alliances, and partners.

• 
  Partner Delivery Quality & Ecosystem Performance

  • Work with Alliances to implement and refine partner scorecards and quality KPIs in AMER, to measure Partner standards adherence, capabilities, and performance.

  • Help drive partner quality improvement by sharing AMER‑specific insights, recurring pain points, examples, and improvement ideas with the broader Delivery Assurance and Alliances teams.

  • Support the testing and roll out new Delivery Assurance standards, templates, and tools in AMER, gathering feedback from users and partners.

• 
  Data, Reporting, and Tooling

  • Create and maintain Delivery Assurance dashboards and trackers for AMER (e.g., coverage, findings, resolution status, repeat themes, partner‑level patterns).

  • Validate reporting data for accuracy and completeness, highlighting inconsistencies and working with owning teams to correct them.

  • Contribute feedback on tooling, templates, and workflows to improve efficiency and usability of Delivery Assurance and PCMM processes.

• 
  Cross-Functional Coordination

  • Support preparation of executive‑ready materials (summary slides, dashboards, talking points) for regional governance forums and leadership updates.

  • Act as a reliable operational point of contact for AMER stakeholders on Delivery Assurance process questions, timelines, and expectations

KPIs & Success Metrics

Success in this role will be measured using a combination of global and regional metrics, such as:

• % of eligible AMER SI‑led projects reviewed by Delivery Assurance per year

• Reduction in the number of engagements where executive escalation of material risks occurs.

• Improvements in partner standards adherence scores, audit pass rates, and capability assessments across AMER partners.

• Improvement in on‑time / on‑budget implementations, go‑live success rate, and post‑implementation customer satisfaction for AMER SI‑led programs.

• Positive qualitative feedback from regional PS leadership, Alliances, and key SI partners on the value, clarity, and fairness of Delivery Assurance engagements.

Key Skills & Experience

• 5+ years of experience in professional services, project/program management, PMO, delivery governance, or related roles within enterprise software or consulting.

• Direct experience with Guidewire products and implementations of Guidewire products.

• Experience in the P&C insurance or closely related industries.

• Hands‑on experience supporting or managing customer implementation projects (e.g., as a Project Manager, Senior Project Analyst, or similar).

• Experience working with or within System Integrators and partner ecosystems.

• Solid understanding of core project delivery concepts (scope, schedule, risk, quality, budget) and how they are monitored and reported.

• Comfort working with AI‑assisted analytics and data platforms to interpret project and partner signals and to refine models over time.

• Experience organizing governance forums, audits, health checks, or risk reviews—including preparation, coordination, note‑taking, and action tracking.

• Comfortable reviewing project documents (plans, status reports, RAID logs, design documents) to identify gaps or inconsistencies with guidance from senior leaders.

• Strong organizational and time‑management skills; able to juggle multiple reviews, data requests, and follow‑ups in parallel.

• High attention to detail in documentation, data entry, and status tracking.

• Proactive in following through on open items and reminding stakeholders of upcoming deadlines.

• Clear, professional written and verbal communication skills; able to summarize complex information concisely for busy stakeholders.

• Collaborative, service‑oriented mindset—focused on making processes smoother and lowering friction for participants.

• Proficiency with productivity and collaboration tools (e.g., Google Workspace or Microsoft Office).

Preferred Skills & Experience

• Experience working with quality programs and/or capability maturity models.

• Formal training or certifications in project / program management, risk management, or governance (e.g., PMP, PRINCE2, PgMP, SAFe), or equivalent practical experience.

• Prior involvement in quality, audit, PMO, or assurance‑type functions within a services or partner ecosystem.

• Understanding of Agile, Scrum, or hybrid delivery methodologies

• Ability to manage competing priorities in a dynamic environment

Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to Accommodations@guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail Accommodations@guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.

Interested in this position?