Answer and address incoming emails and inbound calls from customers. The ideal candidate can multitask efficiently, troubleshoot customer issues through chat,……
Answer phones and follow-up calls with customers and new prospects. 2-5 years of recent and verifiable experience performing analysis, installation, and……
Demonstrate strong written and verbal communication skills, with the ability to clearly explain complex technical issues to both technical and non-technical……
Answer incoming calls and dispatch support tickets. Review all statuses of tickets, schedule all engineers’ tickets for the next day, and touch all tickets with……
SOSi is seeking a Help Desk Support Engineer to provide technical assistance and support to end users by troubleshooting software issues, resolving access……
Provide Tier II and Tier III technical support for end users across enterprise environments. The Senior Help DeskIT Support Specialist provides advanced Tier II……
As technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro……
Collaborate across technical groups to streamline workflows and deliver rapid, high-quality resolutions. We welcome candidates with a Bachelor's degree or……
A bachelors of computer science degree or a related field, plus five years or more professional experience supporting a large scale enterprise Windows……
This highly visible position combines technical expertise, customer engagement, and strategic problem-solving to design, implement, and optimize complex……
Respond to data calls and support all aspects of contracting operations in coordination with the COR. Collaborate with the Contracting Officer Representative (……
Ideal candidate should be a certified systems engineer with hands-on experience in Epic infrastructure, strong scripting and virtualization skills, along with a……
Must have valid driver's license and clean driving record. As a Professional Service Engineer, you are responsible for delivering advanced technical……
Skills: Strong understanding of virtualization technologies (e.g., VMware, Citrix) and their deployment models; Proficiency in scripting languages such as……
CTP staff have worked closely with both government engineers and management to gather mission requirements, develop the architecture to deliver the needed……
Since its inception, CTP has been instrumental in the technical design, engineering development, operational deployment, and support of key systems.…
They will develop Intune policies, utilizing existing Active Directory group policies and work closely with cross-functional teams to architect and deliver……
Communicate technical decisions, challenges, and recommendations clearly to both technical and non-technical audiences. Windows Server and desktop environments.…
Ability to diagnose and troubleshoot basic technical issues. Good understanding / Knowledge of computer systems and network (firewall and switches), Hands-on……
The IT Support Engineer II will set up laptop and desktop computers and peripherals, test network connections, install and support desktop software applications……
Development of tools and driving efficiency/stability improvements/ automation with scripting. Network troubleshooting and analysis experience.…
Translate technical concepts into clear, business-friendly language for leadership and non-technical stakeholders. Not required, but a real differentiator.…
Sr. Endpoint Support (Desktop) Engineer (remote CST timezone)
Remote
Is your resume a good match?
Use AI to find out how well the skills on your resume fit this job description.
Overview:
Connection has a fantastic opportunity through our Technical Staffing division for a Senior Endpoint Support (Desktop) Engineer. This is a long-term contract position with benefits.
This role will serve as a senior escalation point for complex endpoint support issues while partnering closely with the Desktop Support team to resolve technical challenges and mentor junior technicians.
Responsibilities:
Serve as the Tier 3 escalation point for complex desktop and endpoint support issues.
Troubleshoot and resolve advanced Windows desktop, Microsoft 365, and endpoint management issues.
Provide technical leadership and mentorship to Desktop Support engineers, assisting with escalated incidents and knowledge transfer.
Support and administer Microsoft endpoint technologies including Microsoft 365, Active Directory, Intune, Windows Autopilot, and Microsoft Entra ID.
Manage endpoint provisioning, configuration, deployment, and lifecycle management.
Assist with endpoint security, device compliance, software deployments, and policy management.
Work collaboratively with infrastructure, security, and application teams to resolve cross-functional issues.
Document technical solutions, standard operating procedures, and best practices.
Qualifications:
5 - 8+ years of Desktop Support, Endpoint Support, or Desktop Engineering experience.
Experience supporting enterprise Microsoft Windows environments.
Strong knowledge of:
Microsoft 365 (O365)
Active Directory
Microsoft Intune
Windows Autopilot
Endpoint Management
Experience troubleshooting complex desktop, hardware, software, and endpoint issues.
Excellent customer service, communication, and interpersonal skills.
Experience mentoring or supporting junior technicians and acting as an escalation resource.
Ability to work independently in a remote environment while supporting Central Time business hours.