Job Summary

Sales Support Specialist and TSM Planner

Work within the Sales Support Team in both the Financial track (QuickBooks - Customer POs) and the Production track (MES - Physical part flow). Coordinate with internal Departments to ensure that all systems are in alignment and that all orders are tracked and processed within promised turnaround times.

 Take ownership of Customer order pipeline including:

o Coordinating with internal and external Customers to resolve order discrepancies

o Receiving, verifying the accuracy of, and processing Purchase orders from Customers utilizing QuickBooks and MES systems (and Customer systems where available)

o Monitoring WIP and actively working with internal and external Customers to resolve roadblocks to on-time delivery including revising due dates, locking orders to prevent incomplete or incorrect shipments

o Coordinating with internal Departments to prevent and resolve Accounts Receivable issues

 Take ownership of internal non-conforming product flow including

o Monitoring Incoming Rejection & Non-Conformance lists

o Working with Quality Department to clarify recommendations

o Processing routine and auto-dispositioned cases through MES

o Pulling reports for items needing customer feedback and providing them to Sales Reps along with projected costs of recommended resolutions

o Processing IR/NC cases through MES according to customer feedback received

o Aligning all systems when order changes occur

o Communicating changes to internal Departments

 Manage Spare Parts inventory including:

o Initiating orders for stock where min/max levels exist

o Processing orders for spot buys

o Taking ownership of physical movement to and from stock shelves

o Processing Customer orders in MES

o Physical inventory counts as needed

Coordinate new item registration process across all systems to ensure data integrity and accurate records

 Escalate to Sales Representatives or/and Management Team when issues arise

 Work collectively

 INTEL job duties as required and other duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES:

 Strong computer skills including QuickBooks, Excel, PowerPoint, and Access

 The ability to perform multiple complex analyses simultaneously

 The ability to communicate effectively, verbally and in writing

 Work independently and use good judgment

 Demonstrate pro-active attitudes, practices and behaviors for organizational goal attainment

 Ability to coordinate activities effectively and maintain professional relationships with clients and colleagues

 Complete projects and assignments in agreed upon timeframes

EXPERIENCE/EDUCATION (preferred):

 Four-year college degree

 Two or more years of prior Customer Service, Production Control

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Education:

• Associate (Required)

Experience:

• Customer service and Production Control: 2 years (Preferred)

Ability to Commute:

• Hillsboro, OR 97124 (Required)

Work Location: In person