The Harborvale Restaurant Supervisor

Who We Are:

The Harborvale in Burlington is the newest hospitality offering by Westport Hospitality, the team behind Hotel Vermont, the nationally recognized Condé Nast Traveler “Best Hotel in New England.” As Vermont’s first Autograph Collection hotel and only the third in New England, The Harborvale promises to be “Exactly Like Nothing Else.”

The Harborvale is seeking a Restaurant Supervisor to join our newly reimagined, one-of-a-kind property located in downtown Burlington, Vermont, set on the shores of Lake Champlain. The Harborvale’s story is inspired by the wonder and sense of place that Lake Champlain provides; the adventure of fresh experiences, the opportunity to reminisce about fond memories while creating new stories to share. Food and beverage is essential to the guest experience at The Harborvale, whether for slow mornings, golden evenings or everything in between, enjoying meals and drinks in the Living Room of The Harborvale.

We are looking for a hospitality professional with a strong food and beverage service background, including deep knowledge of food styles and preparation, coffee, cocktails, wine and – most importantly – a love of hosting people.

We are an organization that thrives in a culture of shared responsibility and care for one another. The expectation that there is no front of house or back of house; we are one house.

Position Overview:

The Restaurant Supervisor at The Harborvale will bring their experience of exceptional service and ability to celebrate the extraordinary guest connections to our team to enhance what this property is known for.

In this role, you will engage in a manner that reflects the individuality of The Harborvale. You’ll cultivate a culture of warmth and excellence, creating memories that embody a sense of wonder, a hint of nostalgia, and a spark of adventure.

Core Responsibilities:

• Supports breakfast, lunch, dinner, bar, pool & room service, and banquet teams
• Ensures The Harborvale standards are followed
• Manages guest relations, communicates with guests on any needs/issues, and maintains follow through to ensure high satisfaction
• Assists in maintaining required par levels of all beverage and front of house service items
• Is knowledgeable of all reporting and training in Toast POS and RESY
• Perform POS changes for all menus/pricing/programming in Toast
• Oversees and makes necessary adjustments to guest reservation system (RESY)
• Trains, coaches, works alongside, and helps to grow team members
• Conducts daily pre-shift meetings and regular departmental meetings
• Provides ongoing training and education related to food and beverages with regular tastings and discussion
• Communicates effectively with guests, team members and other departments
• Works with the Banquet team to ensure the proper set up, coordination and execution of banquets
• Ensures all F&B public spaces are clean and in good condition, and works with Restaurant Manager and maintenance to make necessary repairs and upgrades
• Ensures in house trainings are completed for all team members
• Ensures all team members have proper State alcohol service trainings
• Assists in hiring efforts and works with human resources to complete the new hire process
• Participate in Manager on Duty coverage as needed
• Provide a positive, motivating, and communicative environment for our team members

We offer competitive wages and benefits. This is an hourly position of $27.00 plus bonus potential.

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person