Job requirements

This position will require strong interpersonal face-to-face, phone, and email skills and a strong customer focus resolving and troubleshooting customer issues. It will include troubleshooting/installing equipment on site with service technicians and solving application problems with the end user that may or may not be comfortable using a computer. This position requires working flexible hours and includes travel that may occur on weekends when necessary. The role requires supporting and performing complex technical duties related to DEXIS Imaging products, by answering customer/dealer questions or resolving issues in the field. This role serves as a technical liaison in an assigned territory that handles customer escalations, installs assists, direct installs and executes technical projects. This role requires flexibility in work schedule and the ability to work holidays and overtime, and travel as dictated by business needs.

MINIMUM REQUIREMENTS:

• 2+ years of formal higher education or equivalent work experience; Associates, Bachelor's or Technical degree is a plus
• 3+ years of advanced troubleshooting experience in a field environment
• 2+ years of experience in a customer facing role
• 3+ years’ experience with troubleshooting and resolution of Windows operating system permissions, hardware peripherals, databases, and networks.
• Microsoft Office proficiency
• Valid state driver's license and a clean driving record; company car is provided

PREFERRED REQUIRMENTS:

• Demonstrated ability to work independently; ability to build relationships and help foster and develop the territory.
• Advanced MySQL and MAC OS knowledge a plus.
• Ability to manage multiple projects simultaneously
• Sense of Urgency – Having the drive and motivation to act and prioritize daily tasks; working strategically to ensure we are getting to every customer.
• Leadership – ability to inspire others to act on key initiatives.
• Teamwork – willing and able to work closely and effectively with other departments, peers, etc.
• Customer Focused – dedicated to meeting the expectations and requirements of internal and external customers. Acts with customers in mind.
• Ability to influence others – Skilled at informing, convincing, and persuading others to act on initiatives or to provide assistance.
• Results orientation – consistently deliver results.
• Communication – effectively communicates in both written and verbal forms.
• Professional Work and Detail Orientation – possess excellent attention to detail, and all work must be at a high level of professionalism.
• Project Management – implementing, managing projects and presenting reports defining project progress, and problems and solutions.

PHYSICAL REQUIREMENTS:

• Must be able to lift 70 pounds at the waist and 25 pounds overhead. Exert up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
• Be able to stand, kneel, squat, bend and work at odd angles frequently throughout the day.
• Be able to climb a ladder and work above head.

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Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf

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At Envista, we’re committed to helping you feel confident and prepared every step of the way. Our interview guide will walk you through what to expect, how to showcase your strengths, and how you can make an impact by helping us champion dental professionals and improve lives.