Description

• Proven experience delivering complex Salesforce implementations.
• Strong expertise in Apex, LWC, Visualforce, and declarative automation tools.
• Experience with DevOps tools (Git, CI/CD, Salesforce DX).
• Solid experience with Service Cloud, including case management, automation, and digital channels.
• Experience designing Salesforce components such as custom objects/fields, page layouts, workflows, approval processes, validation rules, custom tabs, reports, dashboards, Visualforce pages, and email templates.
• Understanding of Apex best practices and familiarity with web technologies such as HTML and JavaScript.
• Experience with Salesforce Marketing Cloud (SFMC).
• Salesforce Platform Developer I certification required; Platform Developer II preferred.

Leads requirements management, software engineering, system testing, and acceptance testing activities across all stages and iterations for complex software development and integration initiatives. Assists with the organization's selection, adaptation, and adoption of new models, methods, and tools. Collaborates across parties involved in product, systems, or service design. May own high-value services and/or products.

• Leads requirements management, software engineering, system testing, and acceptance testing activities across all stages and iterations for complex software development and integration initiatives. Assists with the organization's selection, adaptation, and adoption of new models, methods, and tools. Collaborates across parties involved in product, systems, or service design.
• May own high-value services and/or products. Leads the definition, documentation, and successful completion of large projects within business objectives and resource constraints, ensuring adherence to agreed enterprise architectures, and the application of effective change- release-, risk, and quality-management processes.
• Drafts and maintains software support processes and documentation. Prioritizes and diagnoses incidents, investigates and resolves complex issues, leads root cause analysis, and proposes corrective actions. Conducts application licensing, security, backup, and disaster recovery verification initiatives.
• Develops system and acceptance testing criteria related to functional and non-functional requirements, user stories, features, business processes, and business rules. Designs, specifies, and executes test cases and scenarios.
• Plans and leads user experience design activities for large programs and products, providing expert advice to ensure that usability, accessibility, and visual design requirements are satisfied.
• Develops, maintains, and applies tools and documentation to track, log, and maintain accurate and complete system information. Audits complex software systems for adherence to configuration standards.
• Plans, organizes, conducts, and oversees assigned quality and safety assurance assessments involving complex systems and cross-functional teams. Provides expert advice on assurance activities.
• Manages the operational relationships with suppliers to ensure potential disputes or conflicts are raised and resolved. Contributes technical elements of RFP/RFIs and negotiates contract terms and SLAs. Manages suppliers to meet key performance indicators.
• Continuously develops and maintains personal knowledge of software engineering practices, emerging trends, and technologies.
• Provides technical advice to project teams and mentors less experienced staff to foster talent development.
• Performs other duties and tasks
• May need to work outside of normal work hours, supporting operations on a 24/7 basis
• Travel may be required to other MTA locations or other external sites
• Observing the work performed by the contractor;
• Reviewing invoices and approving them if the work meets contractual standards;
• Addressing performance issues with the contractor when possible; and
• Escalating issues to other parties as needed.

Required Qualifications

• Education: Bachelor’s Degree and a minimum of 8 years of relevant experience. An equivalent combination of education and experience may be considered in lieu of a degree.
• Must possess a minimum at least one of the following professional certifications in subject domain including but not limited to: Certified Scrum Developer (CSD), Certified Scrum Master (CSM), Certified Software Development Professional (CSDP), Certified Secure Software Lifecycle Professional (CSSLP), Amazon Certified: AWS Certified Developer, Microsoft Certified: Azure Developer, Certified Software Test Professional (CSTP)

Technical Skills

• Hands-on programming experience in a business setting
• Proficiency in at least one software engineering methodology, including but not limited to: Waterfall, Agile, Scrum, DevOps, Extreme Programming (XP), Kanban, Lean, Rapid Application Development (RAD)
• Experience applying a structured validation and testing method, including but not limited to: Unit Testing, Integration Testing, System Testing, Acceptance Testing, Regression Testing
• Collaboration skills to ensure design specifications are seamlessly implemented by the development team
• Familiarity with version control
• Demonstrated ability to work independently and navigate organizational ambiguity
• Effective written and verbal communication skills

Preferred Technical Skills

• A software engineering industry certification, examples: Certified Scrum Developer (CSD), Certified Scrum Master (CSM), Certified Software Development Professional (CSDP), Certified Secure Software Lifecycle Professional (CSSLP), Amazon Certified: AWS Certified Developer, Microsoft Certified: Azure Developer, Certified Software Test Professional (CSTP)
• Programming experience with the following language(s): Job Specific (e.g., Ruby, Python, Java, C++, COBOL, etc.)
• Familiarity with the following vendor-specific platforms: Job Specific (e.g., Azure, Windows Server platforms, RESTful APIs, or Linux)

Behavioral Requirements Skills:

• Collaboration skills to ensure design specifications are seamlessly implemented by the development team.
• Demonstrate ability to work independently and navigate organizational ambiguity.
• Strong interpersonal, verbal, and written communication skills.
• Communicates Effectively
• Advanced in technical Skills, tech-savvy, values diversity."
• Adept customer focus, cultivates Innovation

Competencies Requirements:

Other Information

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.