JOB DESCRIPTION

We are seeking a Salesforce Administrator to provide platform leadership, governance, and hands-on administration across a multi-cloud Salesforce ecosystem. This role is responsible for platform stability, org hygiene, security, and release governance, while partnering closely with Salesforce developers, architects, and business teams.

The admin will act as the primary owner of Salesforce org health and operational excellence, ensuring scalable configurations, high data quality, disciplined release management, and consistent standards across Sales Cloud, Health Cloud, Marketing Cloud, and Data Cloud in a multi-org environment.

• This role does not offer visa sponsorship. Candidates must be authorized to work in the U.S. without current or future sponsorship (including CPT, OPT, TN or H-1B).

**This is a hybrid position with an onsite requirement of 1-2 days per week in Oakland, CA, Alpharetta, GA or Rancho Cordova, CA

RESPONSIBILITIES

• Serve as the overall steward of Salesforce platform health, governance, and admin best practices
• Define and enforce standards for org hygiene, configuration management, automation usage, and metadata lifecycle
• Proactively identify technical debt and drive remediation plans in partnership with developers and architects
• Act as the escalation point for complex admin, data, and access-related issues
• Own administration and configuration across Sales Cloud, Health Cloud, Marketing Cloud, and Salesforce Data Cloud
• Design and maintain scalable configurations using no-code and low-code tools (objects, flows, validations, approvals, record types)
• Ensure strong data quality, consistency, and lifecycle management, including deduplication and archival strategies
• Own end-to-end user and access governance, including user onboarding/offboarding, license allocation, and role hierarchy - profiles, permission sets, and sharing models
• Perform regular security and access reviews aligned with compliance and least-privilege principles
• Support audit readiness and regulatory requirements, especially in healthcare or regulated environments
• Own and continuously improve the Salesforce release management process
• Coordinate with Salesforce developers on change intake and prioritization, sandbox strategy and UAT execution, and deployment planning and release scheduling
• Ensure high-quality releases through strong validation, documentation, and stakeholder communication
• Maintain release calendars, deployment checklists, and post-release verification standards
• Own administration across multiple Salesforce orgs and environments
• Define sandbox strategies, refresh cycles, and configuration alignment
• Reduce configuration drift and promote reuse and consistency across orgs
• Work closely with Salesforce developers to ensure the right balance between no-code (configuration), low-code (Flows), and pro-code (Apex/LWC)
• Represent the admin and platform stability perspective during solution design and technical planning
• Influence admin/developer best practices across teams

QUALIFICATIONS

• BS in computer science or equivalent technical field.
• 2+ years of professional experience with Salesforce administration
• Strong hands-on expertise with Salesforce Sales Cloud, Marketing Cloud, and Data Cloud.
• Experience with any Salesforce Industry Clouds. Salesforce Health Cloud experience is highly preferred.
• Proven experience leading organizational hygiene and data governance initiatives
• Experience in enterprise-level release management
• Experience with user access and security governance
• Experience in multi-org Salesforce environments
• Deep understanding of Salesforce security, automation limits, and performance considerations
• Ability to work effectively with developers, architects, and cross-functional stakeholders
• Required Certifications:
  • Salesforce Administrator (ADM 201)
  • Salesforce Advanced Administrator
  • Salesforce Platform Developer I
  • Salesforce Platform Developer II
• Ability to identify key issues and details, and present understandable alternatives to both technical and non-technical individuals
• Ability to create and maintain technical documentation to support the testing, installation, operations, deployment and maintenance of products
• Proven ability to effectively present data to facilitate understanding of findings
• Ability to solve complex problems using analytical and creative problem-solving skills for design, development and testing of systems
• Competent at adhering to organizational processes and procedures including but not limited to scrum and various design artifacts.
• Knowledge of agile development methodologies
• Life-long learner, process improver
• Preferred / Nice-to-Have:
  • Experience supporting Marketing Cloud integrations and operations
  • Experience in Healthcare, Insurance, or other regulated industries
  • Familiarity with Salesforce DevOps tools (Gearset, Copado, CI/CD processes)
  • Experience defining platform governance models and admin center-of-excellence practices

Base Pay Information

The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 21. $80,500 - $174,300

ADDITIONAL INFORMATION

Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

• Competitive base and incentive pay
• 401(k) with robust matching and non-matching contributions
• Rich medical & pharmacy benefits
• 100% employer-paid dental and vision benefits
• Holistic wellbeing program with deep financial incentives
• Generous paid time off plus 12 paid holidays and your birthday off
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
• Social responsibility and volunteer opportunities
• Employee discount program

Fair Chance Ordinances and Criminal Background Considerations

This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A.

Important Work Authorization Information

Please note, Delta Dental will not sponsor applicants for work visas for this position.

#LI-Hybrid

ABOUT THE TEAM

At Delta Dental, we're behind millions of smiles and counting. For over 68 years, we've served our communities by increasing access to affordable, quality care - but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building fair programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all.

We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie.

Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn. If you've got an appetite for innovation and want to be a part of a team that's transforming the future of health care, join us!

Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands.

The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company.

Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies.

Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time.

Proof of eligibility to work in the United States must be provided if selected for hire.

• Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York