Responsible for gathering and organizing business data through an integrated software suite. Oversees applications that automate business functions.

Entry-level professional position which requires conceptual knowledge of theories, practices, and procedures within a job discipline. Accomplishes straightforward, relatively simple tasks using defined procedures. Receives instruction, guidance, or direction from more senior level roles.

JOB RESPONSIBILITIES

Summary- Has conceptual knowledge of theories, practices and procedures within their discipline. Follows the parameters of defined policies, procedures, and practices with guidance. Assists in executing the testing/quality assurance needs of the enterprise business suite. Document testing outcomes. Develops understanding of business theories, concepts, principles and techniques of the business areas to identify opportunities for process improvement. Assists with the development of business process designs, user guides and training materials to support system adoption. Addresses, production support, application configuration and enhancements with direction from senior level team members as needed.

Configuration and Process- Conceptual understanding of how to Implement and maintain low to moderate business processes within the enterprise business application suite. Works with senior team members on understanding validation processes. Develop knowledge of application and reporting tools with the ability to assist senior team members. Conceptual knowledge of project management methodologies and application development lifecycle. Participate in creating and maintaining documentation in support of enterprise business applications.

Production Support- Provide support and resolution assistance for production and process issues. Seeks guidance to troubleshoot and decipher error messages. Assists with the appropriate Change Control methods to implement system solutions. Support departmental efforts to improve customer satisfaction. Develop a familiarity of existing business processes to avoid potential issues as well as gathering information for future process improvement opportunities. Exercise good judgement and follow appropriate escalation procedures in accordance with information technology service level agreements.

Customer Service- Provides end-user support. Monitor SLA's and escalates as needed. Adhere to and promote continual adoption of change management policies and procedures. Model outstanding customer service behavior, including timely and effective follow-up with customers.

Miscellaneous- Develop knowledge and professional skills through cross-training, literature and attendance at department meetings and vendor education. Develop and maintain positive relationships. Works collaboratively with team members and cross functional partners to align standards, share knowledge, and ensure consistency across deliverables. Demonstrates accountability to both individual work and overall team outcomes, supporting a cohesive and effective team environment. Participate in instructional seminars. Continued development on Cincinnati Children's computer-based systems.

JOB QUALIFICATIONS

Bachelor's degree in a related field OR equivalent combination of education and experience

0+ years of experience in a related job discipline

PREFERRED QUALIFICATIONS

Experience developing training materials, job aids, or user documentation to support business processes or system implementations

Familiarity with instructional design principles or adult learning concepts

Experience translating technical processes into clear, user-friendly documentation

Exposure to enterprise systems such as HRIS, ERP, or workforce management tools (e.g., UKG, Kronos)

Experience supporting system implementations, testing (UAT), or go-live readiness activities

Strong analytical, problem-solving, and written communication skills.

Primary Location Remote

Schedule Full time

Shift Day (United States of America)

Department IS Enterprise Business Systems

Employee Status Regular

FTE 1

Weekly Hours 40

• Expected Starting Pay Range *Annualized pay may vary based on FTE status $56,846.40 - $72,488.00

About Us

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.

Cincinnati Children's is:
Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years

Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding

Recognized as one of America’s Best Large Employers (2025) , America’s Best Employers for New Grads (2025)

One of the nation's America’s Most Innovative Companies as noted by Fortune

Consistently certified as great place to work

A Leading Disability Employer as noted by the National Organization on Disability

Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)

 We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.

Comprehensive job description provided upon request.

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability