Operations Manager – Public Transportation

About Us

Windham Region Transit District (WRTD) is the regional public transportation provider serving nine towns in Northeastern Connecticut. WRTD operates fixed-route bus service, ADA Paratransit, Dial-a-Ride services, and transportation programs for the University of Connecticut - including UConn shuttle and Accessible Van Services.

Position Summary

WRTD is seeking a highly responsive, solutions-driven Operations Manager to oversee day-to-day transportation operations. This leadership role is responsible for managing transit operations, dispatching, employee supervision, customer service, safety, scheduling, compliance, and operational performance.

The ideal candidate is a strong communicator who thrives in a fast-paced environment, can effectively manage employees and daily service challenges, and is committed to delivering safe, reliable, and efficient public transportation services.

Key ResponsibilitiesOperations Management

• Manage daily fixed-route and demand-response transit operations
• Supervise drivers, dispatchers, and operational staff
• Ensure compliance with WRTD policies and federal/state transportation regulations
• Monitor service performance, passenger trends, and operational efficiency
• Prepare monthly operational reports and performance data for Board meetings
• Evaluate service quality and implement operational improvements
• Oversee system operations in the absence of the Executive Director/Administrator
• Assist with oversight of vehicle maintenance operations

Employee Supervision & Leadership

• Hire, train, supervise, evaluate, and support operational staff
• Conduct performance evaluations and assist with employee development
• Address employee concerns and resolve operational issues
• Enforce policies and administer discipline when required
• Promote a culture of safety, accountability, and customer service

Bus Operations

• Schedule available fleet and staff to meet service demands
• Monitor and audit schedules, manifests, and operating documents
• Respond to road calls, emergencies, accidents, and service disruptions
• Investigate accidents and prepare required reports/documentation
• Oversee vehicle registration, insurance, fueling, and cleaning
• Conduct road supervision, time checks, and service observations
• Manage bus stop signage and amenities
• Operate transit vehicles when necessary

Dispatch & Customer Service

• Utilize Ecolane scheduling software to monitor and improve service efficiency
• Respond to customer inquiries and service requests
• Investigate complaints and follow up with customers
• Maintain customer records, trip data, and complaint tracking files
• Monitor on-time performance and recommend operational improvements
• Serve as dispatcher during staffing shortages, emergencies, or high call volumes

Administration & Compliance

• Maintain accurate operational and service records
• Prepare operational data and reporting for funding agencies
• Analyze ridership trends and develop action plans
• Prepare special operational analyses and reports as assigned
• Attend Board meetings and present operational reports
• Perform run-cutting and employee scheduling

QualificationsRequired Qualifications

• High school diploma and five (5) years of experience in public transportation operations, logistics, or related operational management

OR

• Bachelor’s degree in business administration, logistics, transportation, or a related field and three (3) years of relevant experience
• Knowledge of federal, state, and local transportation safety regulations
• Ability to learn and navigate the WRTD service area
• Strong leadership, problem-solving, and organizational skills
• Ability to work effectively in emergency and rapidly changing situations
• Strong written and verbal communication skills
• Ability to pass a CDL physical and FTA drug and alcohol screening
• Must possess and maintain a Connecticut CDL Class B license with Passenger and Public Service endorsements

Preferred Qualifications

• Experience with public transit scheduling or dispatch software
• Experience with Ecolane or similar transit scheduling systems
• Experience in fixed-route and/or demand-response transportation

Computer Skills

• Microsoft Office Suite (Word, Excel, Outlook)
• Email and internet applications
• Scheduling and dispatch software experience preferred

Work Environment

• Approximately 80% office environment
• Approximately 20% field work, including vehicle and outdoor operations

Physical Requirements

• Ability to sit, stand, walk, reach, and use hands regularly
• Ability to occasionally lift up to 10 pounds
• Ability to maintain close vision and focus
• Reasonable accommodations may be made for qualified individuals with disabilities

Why Join WRTD?

• Opportunity to make a direct impact in public transportation and the community
• Diverse and dynamic work environment
• Leadership role with operational influence
• Work closely with UConn transportation operations and regional transit services

Windham Region Transit District is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Physical Setting:

• Office

Education:

• Bachelor's (Preferred)

Experience:

• transit: 2 years (Preferred)

Work Location: In person