Semiconductor Field Service Manager (10 Year Minimum)

The Field Service Manager is responsible for leading Fabworx's field service endeavors by coordinating, managing, and actively engaging in customer support, complex troubleshooting, installations, and new product introductions. This role combines technical leadership with hands-on field support, ensuring our customers receive exceptional service while driving continuous improvement within the service organization.

In addition to managing and performing installations, you will serve as the primary point of escalation for complex technical issues from the field, working closing with our foreign field service professionals and Manufacturing Quality team on FAs, 8Ds, and other related technical investigation tools.

This position is based at our Austin, Texas headquarters and requires regular travel throughout the United States and internationally to support customer sites, strategic projects, and new product deployments.

You will report to the Director – Customer Engineering and work closely with Sales, Engineering, Manufacturing, and Executive Leadership to ensure successful project execution, customer satisfaction, and continued business growth.

Primary areas of focus include PVD, CVD, Etch, RTP, and Epi process equipment, with an emphasis on Applied Materials platforms including Endura, Producer SE/GT, and Centura.

Field Service Manager Primary Responsibilities

• Serve as the primary technical escalation point for complex customer issues requiring advanced troubleshooting and root cause analysis.
• Maintain an active hands-on role by supporting critical installations, major equipment upgrades, complex troubleshooting efforts, and new product introductions when required.
• Develop field service strategies, standard operating procedures, training, and best practices to improve safety, quality, efficiency, and customer satisfaction.
• Coordinate field resources, travel schedules, staffing priorities, and project execution across multiple customer sites.
• Build and maintain strong customer relationships.
• Lead root cause investigations for field performance issues and ensure corrective and preventive actions are effectively implemented.
• Monitor field service metrics, equipment reliability, customer satisfaction, response times, and overall service performance.
• Support worldwide customer sites as needed, including sister fabs and strategic customer projects.

Field Service Manager Experience

• 10 years of semiconductor equipment experience in field service, applications engineering, customer engineering, or manufacturing support.
• Previous experience leading field service teams, technical projects, or engineering groups is strongly preferred.
• Extensive experience troubleshooting semiconductor capital equipment in a high-volume manufacturing environment.
• Strong working knowledge of semiconductor robotics, wafer handling systems, vacuum systems, motion control, electrical systems, pneumatics, and precision mechanical assemblies.
• Hands-on experience supporting Applied Materials Endura, Centura, or Producer platforms is highly preferred.
• Experience supporting PVD, CVD, RTP, Etch, and Epi process tools.
• Demonstrated ability to lead complex technical investigations and perform structured root cause analysis.
• Strong project management and organizational skills.
• Excellent written and verbal communication skills.
• Ability to travel domestically and internationally as required.

Critical Traits

· Exceptional verbal and written communication skills and attention to detail – it is one of your strengths

· Ability to independently establish and maintain customer relationships up and down an organization

· Strategic mindset that can connect the company’s long-term goals with near-term action

· An entrepreneurial spirit who wants to be part of building a great company

· Self-motivated, self-directed, and comfortable working in a less-structured work environment that focuses heavily on internal collaboration

· Desire to be in a role with long-term growth opportunities in a low-turnover company

· A conviction that industrial manufacturing should be environmentally conscious and the desire to do your part to help Fabworx’s environmental transition

We know there are strong candidates who may not meet every requirement listed and who have important skillsets we haven’t thought of. If that’s you, please apply and tell us about yourself.

Fabworx Solutions

Fabworx began in 2002 with a focus on improving the mechanical performance of semiconductor wafer processing equipment robots. That initial idea grew to now include an array of hardware innovations across PVD, CVD, Diffusion, Etch, RTP, and more. We have little interest in doing what others can do but cheaper. Instead, we focus on fixing problems few are addressing with our unrivaled products.

Our business reaches across the globe from the United States to East and Southeast Asia to Europe. We’re headquartered in Austin with branch offices in South Korea and Taiwan and distributors in ten other countries.

Who We Are:

· A family-friendly small company that’s light on red tape and heavy on novel thinking and creative approaches

· A company that respects your input and gives you a voice in company direction

· A just-right balance between teamwork and personal contribution

· An ISO-certified manufacturer that doggedly strives for zero defects

· A team doing all of this in one of the most unique office spaces in the East Austin community

What We Believe:

· This isn’t a job. It’s your career. We’re dedicated to your personal and professional growth.

· A good career and a good life are not incompatible. Take care of your loved ones. Use your PTO. Enjoy your life.

· Every business, no matter the industry or size, should urgently do what it can to reduce its environmental footprint.

· Business should be a force for good.

Benefits

· 15 Days Paid Time Off, Plus Major Holidays (12 Days Per Year)

· Company Bonus Program

· 401(k) with Company Matching

· Flexible Scheduling Options for Family Care Needs

· Medical, Dental, and Vision Insurance and Benefits

· Parental and Family Leave

· Short-Term and Long-Term Disability Insurance

· Life Insurance

· Health Savings Accounts and Flexible Spending Account Options

Diversity

Fabworx Solutions is an equal opportunity employer.

Benefits:

• Relocation assistance

Experience:

• Semiconductor: 10 years (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person