What you'll do

As Senior Manager, DevOps, you will lead the strategy, execution, and evolution of the DevOps function to improve engineering productivity, accelerate the path from code commit to production release, and strengthen the reliability of Pindrop's SaaS platform. More specifically, you will:

• Own the DevOps roadmap across CI/CD, infrastructure automation, release workflows, and environment management with a clear focus on engineering velocity, reliability, and operational efficiency.
• Lead the DevOps team while partnering closely with Engineering, SRE, Platform, and Product teams to remove production bottlenecks and raise automation standards across the organization.
• Cultivate resilient multi-cloud practices across AWS and GCP, driving infrastructure as code (IaC), Kubernetes-based delivery, and modern operational tooling.
• Strengthen observability, uptime discipline, and incident response while leading cloud cost and capacity optimization efforts as our platform scales.
• Cultivate team capabilities, manage project plans, and build a high-accountability engineering culture that scales fluidly with company needs.
• Evaluate and implement AI powered DevOps tools to improve deployment, monitoring, and incident response processes.
• Leverage AI and machine learning solutions for predictive analytics, anomaly detection, capacity planning, and root-cause analysis.
• Establish governance, security, and compliance standards for AI enabled infrastructure and operations.
• Monitor emerging AI technologies and identify opportunities to improve operational efficiency and reduce manual effort.

Who you are

• A Technically Credible Leader: You are a hands-on manager who moves fluidly between high-level strategy, cloud architecture, and day-to-day execution.
• Collaborative & Culture-Driven: You thrive on building high-performing, cross-functional cultures and energize teams across DevOps and partner engineering functions.
• An Influential Communicator: You easily align priorities, influence stakeholders, and translate complex operational needs into clear business impact.
• Resilient & Adaptable: You remain calm and exercise strong judgment in the face of ambiguity, shifting priorities, or high-stakes production incidents.
• Forward-thinking DevOps leader with hands-on experience leveraging AI-powered tools and automation to improve infrastructure reliability, operational efficiency, incident response, and team productivity.

Your skill-set

Must-haves:

• 6+ years of experience leading teams in DevOps, cloud operations, or platform engineering, with direct accountability for performance and delivery.
• A strong background operating large-scale SaaS platforms utilizing AWS/GCP, Kubernetes, CI/CD pipelines, and distributed systems.
• Practical experience with infrastructure as code (e.g., Terraform, Ansible), scripting (Python or Go), observability platforms, and incident management.
• Hands-on experience with AI-assisted engineering tools for code generation, documentation, knowledge management, and operational support.
• Proven ability to evaluate emerging AI technologies and drive adoption of practical AI solutions that improve team productivity and operational outcomes.

Nice-to-haves:

• Multi-cloud environment experience supporting live migrations or cloud transformations across both AWS and GCP.
• A strong, hands-on foundational background as a DevOps, infrastructure, or software engineer prior to transitioning into leadership.
• Experience navigating fast-paced, high-growth SaaS environments or startups where speed and scale intersect.

What's in it for you

This is a high-impact opportunity to shape how Pindrop scales and operates its cloud platform, offering direct influence over engineering productivity, release velocity, platform reliability, and cost efficiency. In an era where synthetic media, deepfakes, and identity manipulation are accelerating, our work directly protects financial institutions, enterprises, and consumers from fraud. You will wake up every day knowing your work has a tangible, real-world impact.

You will work alongside some of the best technical minds in security, AI, and voice intelligence. If you want to build something that matters—and have strong strategic visibility and organizational influence while doing it—this is that opportunity.

What we offer

As a part of Pindrop, you'll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here's a snapshot of the benefits we offer:

• Competitive compensation package, including RSUs (Restricted Stock Units) for all employees, so everyone shares in our long-term success.
• Remote-first environment - giving you flexibility and autonomy in how you structure your day.
• While we work flexibly, we prioritize meaningful in-person moments through regular team on-sites, company-wide events, and intentional gatherings that foster connection, collaboration, and shared success.
• Unlimited Paid Time Off (PTO)
• Generous health and welfare plans to choose from - including one employer-paid "employee-only" plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Low-cost vision and dental plans for you and your family, providing comprehensive coverage and peace of mind.
• Paid Parental Leave - Including birth, adoptive & foster parents
• • One year of diaper delivery for your newest addition to the family! It's our way of welcoming new Pindroplets to the family!
• Recurring monthly phone and internet allowance to help cover essential connectivity costs and support flexible work.
• Enhanced fertility and GLP-1 benefits to support family-building journeys and personalized health needs.
• Annual Learning & Development stipend to support your professional growth, skill-building, certifications, and continued education.

This position will be posted for 45 days after 6/24/26.
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