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We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.

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Date: Jun 30, 2026

Location:
Charleston, IL, US, 61920

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Job Requisition ID: 57116

Job Requisition ID: 57116

Opening Date: 07/06/2026
Closing Date: 07/17/2026
Agency: Department of Human Services
Class Title: PUBLIC AID QUALITY CTRL REVIEWER (35892)
Skill Option: None
Bilingual Option: None
Salary: Anticipated Salary: $5,834-$8,307/month ($70,008-$99,684/year)
Job Type: Salaried
Category: Full Time
County: Coles
Number of Vacancies: 1
Bargaining Unit Code: RC062 Technical Employees, AFSCME

Merit Comp Code:
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Division of Family and Community Services is seeking to hire a position to perform comprehensive, detailed, analytical, and investigative case record reviews on State and Federal Supplemental Nutrition Assistance Program (SNAP) cases within an assigned geographical location for compliance with Federal SNAP regulations, State regulations and Department of Human Services (DHS) rules, policies, and procedures. Conducts federally mandated interviews; investigates and verifies information and statements provided by program recipients. Reviews compliance with program standards.

Essential Functions
Performs comprehensive, detailed, analytical, and investigative case record reviews within an assigned geographical location to determine compliance with Federal Supplemental Nutrition Assistant Program (SNAP) regulations, State regulations and Department of Human Services (DHS) rules, policies, and procedures.
Conducts federally mandated SNAP Quality Control (QC) interviews.
Independently constructs the SNAP integrity review case file using the State’s Integrated Eligibility System, Adobe, and a federal quality control database system while applying Illinois SNAP policies and procedures outlined in the SNAP Quality Control Review Handbook to formulate a conclusion on the case accuracy and regulatory compliance.
Prepares narrative reports on case review findings using Microsoft 365 Office programs for submittal to the Bureau and/or USDA-FNS.
Reviews, studies, and applies Federal and State SNAP policies, procedures, and regulations as well as DHS policies, rules and procedures governing the review sample.
Participates in special programs required to test procedures, methods, and/or systems designed to improve department regulations prior to permanent implementation.
Performs other duties as required or assigned with are reasonably within the scope of duties that are enumerated above.
Minimum Qualifications
Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college with coursework in one of the behavioral sciences.
Requires two (2) years of professional experience in casework or related area.
Preferred Qualifications
Three (3) years of professional experience administering a supplemental nutrition assistance program.
Two (2) years of professional experience working with public assistance policies and programs including a supplemental nutrition assistance program.
Two (2) years of professional experience utilizing public assistance interviewing techniques.
Two (2) years of professional experience examining and evaluating data in accordance with established criteria.
Two (2) years of professional experience presenting and preparing clear, concise, and accurate reports.
Conditions of Employment
Requires ability to travel in the performance of duties, with overnight stays as appropriate.

• All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.

Work Hours: Mon-Fri, 8:30am-5:00pm; 1 hour unpaid lunch

Headquarter Location: 1550 Douglas St, Charleston, Illinois, 61920

Family and Community Services

Bureau of SNAP Integrity

SNAP Integrity Review Unit

Mid-Illinois FCRC/Coles County

Work County: Coles

Agency Contact: DHS.HiringUnit@illinois.gov

Posting Group: Social Services

About the Agency:
The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.

As a State of Illinois employee, you will receive a robust benefit package that includes the following:

A Pension Program
Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
3 Paid Personal Business Days annually
12 Paid Sick days annually (Sick days carry over from year to year)
10-25 days of Paid Vacation time annually - (10 days in year one of employment)
Benefit time modified for part-time, 12-hour, & non-standard work schedules (as applicable)
13 Paid Holidays annually, 14 on even numbered years
Flexible Work Schedules (when available dependent upon position)
12 Weeks Paid Parental Leave
Deferred Compensation Program - A supplemental retirement plan
Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
Federal Public Service Loan Forgiveness Program eligibility
GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
5% Salary Differential for Bilingual Positions
Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: https://cms.illinois.gov/benefits/stateemployee.html

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

donotreply@SIL-P1.ns2cloud.com
systems@SIL-P1.ns2cloud.com

Nearest Major Market: Decatur