Responsibilities May Include:

• Great customer support and communication
• Participation in the Network Team – contributing, learning, sharing, brainstorming; weekly meetings, daily stand up
• Troubleshoot and resolve tickets that have been assigned or escalated by other team members
• System design and system updates for client networks and our hosted environment
• Health and well-being of our internal network
• Health and well-being of our hosted environment offering
• Assist in migrating clients from existing hosted infrastructure to Azure environment
• Assist in migrating clients from our Hosted Exchange to M365, including MFA and backups
• Checking the NOC alerts for all equipment under management
• Compliance with our backup Standard policy for all backup platforms
• Maintaining our VMware environments, including up-time, maintenance planning, software/hardware upgrades, and expansion as needed
• Checking the backup portal for failures or alerts, troubleshoot
• Following and updating maintenance checklists
• Updating tickets with tasks performed, screen shots, outcomes, and time worked, as well as status
• Communication with our Customer Support desk and our clients regarding assigned tickets and projects
• Honoring client confidentiality and guarding their data and access
• Following the schedule to meet our promises to our clients

Required Skills:

• Previous experience with an Outsourced IT company
• 6+ years of experience as a Level IV Tech troubleshooting and maintaining MS Windows platforms
• Install, troubleshoot, maintain Microsoft Windows Server (2012 R2 through 2019) in production environment including Microsoft SQL
• Install, troubleshoot, maintain Hosted Microsoft Exchange Server and assist in decommissioning
• VMware experience including ESXi hosts, creating new servers, use of VMware tools such as V-Center, V-Sphere, etc.; ability to troubleshoot and maintain environment; managing MSA’s and hosted drive space
• Datto BDR servers – monitor, troubleshoot, implement
• Firewall configurations, VPN tunnels, Sonicwall a plus
• Troubleshoot LAN/WAN connectivity issues
• Troubleshoot Wireless Connectivity, public/private wi-fi networks, HP Aruba a plus
• Documentation including tickets/work orders

Desired Qualities:

• Loves IT and working with other Network engineers and support staff
• Excellent time management
• Ability to determine priorities and meet deadlines
• Enthusiastic and confident; takes pride in work performed
• Finds gratification and personal satisfaction in producing a job well-done for clients
• Problem Solver, fast learner
• Patient, courteous, and professional
• Excellent verbal and written communication skills
• Attentive to detail
• Certifications

Technology:

• Microsoft Windows Server (all versions)
• Microsoft Exchange Server (all versions)
• Sonicwall Firewall, configuration from scratch, VPN tunnels, ongoing support
• VMware, ESXi hosts, and related tools
• HP Products – servers, workstations, laptops, switches
• Remote Access tools such as N-Able Take Control, Log Me In Rescue, Remote Desktop Manager
• Managed Services (NOC) experience using N-Able Platform or similar
• Datto BDR Devices