Job Summary
Full job description. IHG experience required.

Are you an experienced Hotel leader with a passion for the hospitality industry? We are seeking a dynamic and results-driven individual to join our team as Front Office/Operations Supervisor at one of our locations in Galveston, TX.

Responsibilities:

• Support hotel operations, including guest services, sales, maintenance, housekeeping and laundry.
• Provide shift coverage as needed.
• Monitor and uphold procedures for control of supplies, keys, money, credit, and account access.
• Perform inspections daily to ensure every space is safe, welcoming and guest-ready.
• Teach and uphold all brand standards.
• Remain up to date and implement brand standard changes.
• Complete corporate training and become certified to train those as required.
• Support and guide all front-line associates in all aspects of their roles.
• Develop, mentor, encourage, and continuously coach employees to achieve both technical excellence and hone "soft skills" of ethics and interpersonal communication.
• Enforce policies, contribute to SOP checklists to support day-to-day operations.
• Embody the ideals of authentic hospitality to ensure guest satisfaction and a fun and welcoming work environment.
• Maintain an active and visible presence in public areas, greeting guests and assessing their level of satisfaction.
• Address all guest complaints and reviews.
• Promote and cultivate relationships with guests and potential clients.
• Assist in sales efforts.
• Assess all ongoing maintenance tasks daily.
• Maintain legal standards in occupational, health, fire, safety, food, lodging, and human trafficking.
• Meet all corporate deadlines.
• Maintain highly organized and efficient workspaces.
• Assist in HR functions, including training, employee development, and performance management.
• Lead meetings.
• Foster a positive work environment through team building activities and one-on-one check-ins with staff.
• Optimize resource utilization and manage inventory.
• Manage basic IT, network, server, voice, POS, PMS and mission-critical services.
• Maintain professional relationships with stakeholders, including government agencies, contractors, vendors, and community establishments.
• Make recommendations and implement any changes needed to meet and exceed company objectives.

Benefits:

• Competitive pay.
• Employee discounts on hotel stays within the brand.
• Paid on-the-job training.
• Ongoing training and development opportunities.
• Opportunities for growth within the Hotel Industry.
• Friendly and supportive team environment.

How to Apply:

If you are a dedicated individual with a passion for hospitality and team leadership, we want to hear from you! To apply, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this position.

Be part of a team that values exceptional service and guest satisfaction. We look forward to welcoming you!

Benefits:

• Employee discount
• Work Location: In person

Pay: $16.00 - $20.00 per hour

Benefits:

• Employee discount

Experience:

• IHG : 1 year (Required)

Language:

• ENGLISH AND SPANISH (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Ability to Commute:

• Galveston, TX 77554 (Required)

Work Location: In person