Job Summary
We are seeking a skilled IT Technician to join our dynamic team. This role will focus on managing hardware and software systems, supporting users, and ensuring the reliability and performance of our networks and systems—both in the office and production environments.

Duties

• Install, configure, and troubleshoot computers, laptops, printers, and other IT hardware.
• Manage Meraki network infrastructure including switches, firewalls, wireless access points, VLANs, and routing rules.
• Configure and support VPN connections (both remote access and site-to-site).
• Perform routine backups for databases, file servers, VMs, and end-user systems.
• Maintain IT asset inventory and oversee hardware lifecycle and software license compliance.
• Assist with system updates, patch management, and documentation.
• Coordinate and support hardware/software moves, adds, and changes.
• Be available for after-hours or weekend work when required for maintenance or urgent issues.
• Other duties as assigned.

Qualifications

Required experience and skills

• 3–5 years of hands-on experience in IT support, preferably in a corporate or manufacturing environment.
• Strong background supporting both office and production systems
• Experience with Meraki switches, firewalls, and wireless access points
• In-depth knowledge of virtualization using Hyper-V (VM creation, virtual networking, and storage)
• Proven experience in managing and executing SQL database and file server backups
• Familiarity with managing and troubleshooting desktop, laptop, and printing hardware (office & production)

Education & Language

• Minimum degree: Bachelor's Degree in IT or related field
• Language: English (written and verbal)

Technical Skills

• Meraki Switches, Firewall and Access point configuration including security policies, routing rules, and access controls
• VPN configuration for laptops and site-to-site connections
• Network infrastructure management (VPN, VLANs, routing, IP configuration)
• Windows OS and server system administration
• Active Directory / Azure AD for user and device management
• Asset and inventory tracking, including identifying inactive or obsolete hardware
• Software license management across all systems
• Backup monitoring for file servers, databases, VMs, and end-user systems

Additional Requirements

• Availability to work on weekends or after regular work hours when needed for system maintenance or urgent issues.

Physical Requirements and Demands

• Prolonged periods of sitting at a desk and working on a computer
• Frequent walking, standing, bending lifting, and reaching.
• Repetitive movement of hands and fingers- typing and or writing
• Ability to lift to 25 pounds.

Work Authorization

• Must be authorized to work in the U.S.

Job Type: Full-time

Pay: From $72,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Will you now or in the future require job sponsorship?
• What is your desired pay for this position?

Ability to Commute:

• Pontiac, MI 48341 (Required)

Work Location: In person