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BW Retail Solutions
3.3
Customer Service Manager (Call Center)
Chesterfield, MI
$65K - $70K (Employer provided)
Easy Apply
Track and evaluate employee communications with customers by monitoring, reviewing, and scoring calls, chats, emails, and tasks.…
2d
Skyworks LLC
3.1
Service Manager
Aston, PA
$65K - $96K (Glassdoor est.)
Easy Apply
Providing technical advice and resolving customer issues in a timely manner. Prior experience managing a construction equipment or vehicle fleet is beneficial.…
30d+
Great Plains Kubota
3.8
Service Manager
Arnett, OK
$60K - $70K (Employer provided)
Easy Apply
Lead, mentor, and develop a team of service technicians and support staff. Work with the dealership’s management team to develop and achieve financial goals.…
11d
C & R Electric
Generator Service Manager
Shepherd, MI
$80K - $100K (Employer provided)
Easy Apply
Valid driver's license with a clean driving record. Manage daily scheduling of generator installations, maintenance, warranty work, and emergency service calls.…
9d
DW Products
Regional Sales & Customer Service Manager
Cedar Rapids, IA
$70K - $108K (Glassdoor est.)
Easy Apply
Do you have B2B sales, account management, or customer service leadership experience in manufacturing, machining, custom parts, industrial products, or a……
30d+
F&M Trust
3.7
Commercial Services Relationship Manager
Lancaster, PA
Valid driver's license and ability to travel throughout the market. Secure commercial deposits, generate fee income, and deepen relationships through cross……
30d+
West Central Behavioral Health
3.5
Clinical Supervisor – Child & Family Services (Lebanon)
Lebanon, NH
$69K - $104K (Employer provided)
Easy Apply
NH State Loan Repayment Program – NH professional license required. Master's Degree in Social Work, Clinical Mental Health Counseling, or equivalent field.…
30d+
AC Nelsen RV
3.8
General Manager
Omaha, NE
$65K - $103K (Glassdoor est.)
Easy Apply
The GM balances big-picture strategy with operational oversight, driving growth, efficiency, and an exceptional customer experience across both locations.…
30d+
Evergreen Healthcare Group
4.1
Dietary Services Manager
Garretson, SD
$44K - $63K (Glassdoor est.)
Easy Apply
Ensure compliance with state and federal long-term care regulations. Supervise food preparation, service, ordering, storage, and sanitation.…
30d+
Alpine Power Systems
4.4
Lead Motive Service Tech
Indianapolis, IN
$49K - $68K (Glassdoor est.)
Easy Apply
Visiting customer facilities to evaluate needs, and develop solutions. Must have experience with installation and maintenance of forklift batteries and chargers……
30d+
Washington Energy Services
3.8
HVAC Service Manager
Fife, WA
$100K - $125K (Employer provided)
Easy Apply
The Service Manager will conduct site visits, provide real time coaching, training, and mentorship to field technicians, support technical troubleshooting in……
27d
Audi, Mercedes- Benz, Porsche of Albuquerque
Service Manager
Albuquerque, NM
Easy Apply
Job requires a person with at least five years' experience in Managing an Automotive maintenance and repair business. Job Types: Full-time, Commission.…
30d+
Yocha Dehe Wintun Nation
3.2
Communications Manager
Brooks, CA
$96K (Employer provided)
Easy Apply
Must possess a valid drivers’ license and maintain a driving record that is satisfactory to the Tribe’s insurance carrier.…
30d+
ReliaBee Air, Electric & Plumbing
Lead Residential Service Plumber
San Antonio, TX
You’ll still serve customers in the field, but you’ll also help shape the standards, processes, training, and culture that define our plumbing division for……
10d
Hotel Equities
3.6
Guest Services Supervisor-Teddy's Residential, New Town ND
New Town, ND
$18.00 Per Hour (Employer provided)
Easy Apply
Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Supports Front Office Manager in overseeing front……
10d
EY
3.6
People Advisory Services - Mobility - Tax Manager
Houston, TX
$110K - $229K (Employer provided)
US Certified Public Accountant (CPA) license or active state bar membership. A bachelor's degree in related field; MST, MAcc or JD/LLM preferred.…
30d+
Ulta Beauty
3.3
Experience Manager
Manchester, NH
$41K - $55K (Glassdoor est.)
Cosmetology license and/or a cosmetology management license where required by state law. Perform makeup applications, skincare analysis, and product……
30d+
Hodgson Russ LLP
3.8
IT Manager of Service & Support
Buffalo, NY
$84K - $103K (Employer provided)
Easy Apply
A bachelor’s degree in computer science, management information systems, business, informatics, or a related technology field is required, along with a minimum……
30d+
Pressley Ridge
3.7
Social Services Supervisor (In-Home) - Hiring Bonus $5,000
Tazewell, VA
Easy Apply
Requires valid driver’s license and auto insurance. Reviews the FCT Practitioner field certification video check-off attempts. Free life insurance and AD&D.…
30d+
Kwik Fill
2.8
Assistant Manager - Full Service Station
Boalsburg, PA
$12.65 - $14.65 Per Hour (Employer provided)
Easy Apply
Along with the District Manager and the Retail Training Department will provide support in training, including but not limited to, ensuring compliance with……
30d+
Cooling Cubed
Service Manager/Lead Technician - Commercial Refrigeration / HVAC / Ice Machines
Colorado Springs, CO
$75K - $85K (Employer provided)
Easy Apply
Be experienced with hand tools and trade specific tools. Communicate clearly and work well with others in person and over the phone when answering tech……
3d
EY
3.6
International Tax and Transaction Services - Transaction Tax Advisory Manager - FY26 - HDG #841
Houston, TX
$142K - $296K (Employer provided)
A US CPA license, state bar membership, or eligibility to obtain a CPA or state bar membership within the first year of employment. Ideally, you’ll also have.…
30d+
Connections Health Solutions
3.4
Licensed Clinical Supervisor (FT, Monday-Friday)
Kirkland, WA
$41.80 - $55.00 Per Hour (Employer provided)
Easy Apply
This role must hold an active Washington State-approved independent clinical license (e.g., Licensed Independent Clinical Social Worker (LICSW), Licensed Mental……
30d+
Fairbanks Scales
2.8
Area Sales Manager
Seattle, WA
$44K - $46K (Employer provided)
Easy Apply
Must have and be able to maintain a valid driver's license and safe driving record per Company and insurance policies and pass a driving physical.…
30d+
CCI Systems
3.2
Field Project Manager-Fiber Services
Crivitz, WI
$47K - $69K (Glassdoor est.)
Easy Apply
Must have a valid driver’s license and a good driving record. This role is responsible for driving operational excellence in the field, managing day-to-day……
18d
Immanuel
4.1
Environmental Services Manager I
Lincoln, NE
$44K - $59K (Glassdoor est.)
The responsibilities of this job include preventive maintenance and repair of equipment, coordinating apartment turnover, monitoring and creating budgets,……
30d+
Whited Truck Center
HEAVY TRUCK SERVICE MANAGER
Presque Isle, ME
$75K (Employer provided)
Easy Apply
Review schematics and technical manuals to guide troubleshooting processes; utilize diagnostic tools for automotive electrical system repair and engine……
5d
Lakeside House, Inc
Samaritan House Manager/Homeless Shelter Manager/Social Services Manager
Saranac Lake, NY
$22.50 Per Hour (Employer provided)
Easy Apply
Assistance in applying and securing permanent housing. Coordinate intakes and discharges with the county Department of Social Services offices.…
30d+
The Pines Post-Acute and Memory Care
Dietary Manager
Embarrass, WI
$36K - $51K (Glassdoor est.)
Easy Apply
Certified Dietary Manager, Certified Food Service Manager or have a similar national certification from a national certifying body for food service management……
30d+
Ethos Veterinary Health
3.2
Nursing Services Manager
Red Bank, NJ
$85K - $95K (Employer provided)
Engage in interdisciplinary meetings and develop transparent communication protocols. The Nursing Services Manager is the senior-most clinical operations leader……
2d

BW Retail Solutions

3.3

Customer Service Manager (Call Center)

Chesterfield, MI

$65K - $70K (Employer provided)

Is your resume a good match?

Use AI to find out how well the skills on your resume fit this job description.

Customer Service Manager

BW Retail Solutions – Chesterfield, MI

What You'll Be Doing

Manage a team of 10 - 20 Call Center/Product Support employees, consisting of leading the day to-day operations, hiring, training, and coaching the team.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated customer complaints or disputes with empathy and a sense of urgency.
Track and evaluate employee communications with customers by monitoring, reviewing, and scoring calls, chats, emails, and tasks.
Conduct regular one-to-one meetings with Team Leads and Call Center/Product Support employees to provide coaching, continued development, quality assurance and key performance indicator (KPI) scores.
Monitor Customer Service analytics and metrics to maintain service level agreements (SLAs) across all marketplaces.
Identify and analyze customer service trends and ask employees for their input to assist with planning and implementing department process improvements.
Create forecasting requirements to meet customer service financial objectives.
Maintain knowledge of key workflow changes, company and department guidelines, policies, and procedures.
Identify patterns and trends in contact volume to help drive operational decisions on a quarterly basis, including setting up and supporting customer service hours of operations and forecasting for workforce coverage.
Perform customer service representative duties & responsibilities to assist with queue reduction during peak hours of increased contact volume.
Prepare employees’ work schedules, manage time off requests, and approve timecards.
Perform building closing duties (walkthrough, set alarm, and lock doors).

What We'll Need from You

Associate degree in Business or a related field preferred.
Minimum of 3 years of customer service or call center experience.
Minimum of 1 year of leadership experience managing, coaching, and developing employees.
Experience working with e-commerce marketplaces such as Amazon, eBay, or Walmart preferred.
Strong understanding of call center performance metrics and customer service best practices.
Proficiency with Google Workspace, including Gmail, Docs, Sheets, and Forms.
Excellent communication, coaching, and problem-solving skills.
Strong analytical abilities with a data-driven approach to decision making.
Ability to prioritize competing responsibilities in a fast-paced environment.
Previous e-commerce experience is preferred.
Interest in power sports or outdoor power equipment is a plus.

Pay Range

$65,000 - $70,000/annually

When and Where You'll Be Working

Training Schedule: Monday–Friday, 9:00 AM – 4:00 PM (in-office)
Operating Hours: Sunday–Saturday, 8:00 AM – 6:00 PM
Scheduling: Shifts may vary and can include mornings, evenings, and weekends.
Weekend Requirement: Weekend availability required; rotating weekends off provided.
Hybrid Schedule: Eligible after successful completion of training.
Remote Work Requirements: Must have a secure, distraction-free home office and reliable high-speed internet.
BW Retail Solutions - Chesterfield, MI

Why You'll Love Working Here

Award-Winning Benefits: Earned the 2026 Top Employee Benefits Award by Mployer
100% Employer-Paid Benefits: Medical, Dental, Short-Term Disability, and Basic Life Benefit
Voluntary Benefits: Vision, Long-Term Disability, Critical Illness, and Supplemental Life Insurance
401(k) Retirement Plan: 100% employer match up to 3% of employee contributions, plus a 50% match on the next 2%
Paid Time Off: Competitive PTO package plus 6 paid holidays annually
Career Growth: Long-term opportunity with advancement paths in a growing, family-oriented company
Professional Development: Environment that promotes continuous learning and career development
Additional Programs: Tuition reimbursement, employee referral bonus, employee discounts, and Employee Assistance Program (EAP)
Wellness Program: Employer-sponsored program offering opportunities to earn company-paid HSA contributions and prizes
Employee Engagement: Company-sponsored holiday parties, team luncheons, and employee appreciation events

About Us

BW Retail Solutions is a trusted leader in end-to-end eCommerce retail brand management. Founded in 2017, we combine time-tested values with modern innovations to adapt to an ever-changing consumer landscape. We now manage over one million transactions per year by retailing the top brands in the outdoor power equipment and powersports industries. Through innovation and a customer-centric approach, we continue to elevate the e-commerce shopping experience for new and loyal customers alike. At BW Retail Solutions, we are proud of our strong culture that is built on collaboration, integrity, and adaptability. As we grow, so does our commitment to creating a workplace where people are empowered to learn, contribute, and thrive.

Visit our website to find out more at http://www.bwretail.com/

BW Retail Life: BW Retail Life

We are an equal opportunity employer and will not unlawfully discriminate on the basis of race, color, sex, national origin, age, religion, marital or veteran status, the presence of a medical condition or handicap, height, weight, arrest record or any other protected status in the hiring, payment, discipline, or promotion of employees.

See company reviews

Base pay range

The minimum salary is $65K and the max salary is $70K.

$65K – $70K/yr (Employer provided)

$68K

/yr Median

Chesterfield, MI

If an employer includes a salary or salary range on their job, we display it as "Employer Provided". If a job has no salary data, Glassdoor displays a "Glassdoor Estimate" if available. To learn more about "Glassdoor Estimates," see our FAQ page.

Working here doesn’t have to be a secret

3.3

Recommend to a friend
Approve of CEO
CEO: Chris Ball
7 Ratings

BW Retail Solutions

3.3

Customer Service Manager (Call Center)

Chesterfield, MI

$65K - $70K (Employer provided)

BW Retail Solutions

3.3

Customer Service Manager (Call Center)

Chesterfield, MI

$65K - $70K (Employer provided)

Is your resume a good match?

Use AI to find out how well the skills on your resume fit this job description.

Customer Service Manager

BW Retail Solutions – Chesterfield, MI

What You'll Be Doing

Manage a team of 10 - 20 Call Center/Product Support employees, consisting of leading the day to-day operations, hiring, training, and coaching the team.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated customer complaints or disputes with empathy and a sense of urgency.
Track and evaluate employee communications with customers by monitoring, reviewing, and scoring calls, chats, emails, and tasks.
Conduct regular one-to-one meetings with Team Leads and Call Center/Product Support employees to provide coaching, continued development, quality assurance and key performance indicator (KPI) scores.
Monitor Customer Service analytics and metrics to maintain service level agreements (SLAs) across all marketplaces.
Identify and analyze customer service trends and ask employees for their input to assist with planning and implementing department process improvements.
Create forecasting requirements to meet customer service financial objectives.
Maintain knowledge of key workflow changes, company and department guidelines, policies, and procedures.
Identify patterns and trends in contact volume to help drive operational decisions on a quarterly basis, including setting up and supporting customer service hours of operations and forecasting for workforce coverage.
Perform customer service representative duties & responsibilities to assist with queue reduction during peak hours of increased contact volume.
Prepare employees’ work schedules, manage time off requests, and approve timecards.
Perform building closing duties (walkthrough, set alarm, and lock doors).

What We'll Need from You

Associate degree in Business or a related field preferred.
Minimum of 3 years of customer service or call center experience.
Minimum of 1 year of leadership experience managing, coaching, and developing employees.
Experience working with e-commerce marketplaces such as Amazon, eBay, or Walmart preferred.
Strong understanding of call center performance metrics and customer service best practices.
Proficiency with Google Workspace, including Gmail, Docs, Sheets, and Forms.
Excellent communication, coaching, and problem-solving skills.
Strong analytical abilities with a data-driven approach to decision making.
Ability to prioritize competing responsibilities in a fast-paced environment.
Previous e-commerce experience is preferred.
Interest in power sports or outdoor power equipment is a plus.

Pay Range

$65,000 - $70,000/annually

When and Where You'll Be Working

Training Schedule: Monday–Friday, 9:00 AM – 4:00 PM (in-office)
Operating Hours: Sunday–Saturday, 8:00 AM – 6:00 PM
Scheduling: Shifts may vary and can include mornings, evenings, and weekends.
Weekend Requirement: Weekend availability required; rotating weekends off provided.
Hybrid Schedule: Eligible after successful completion of training.
Remote Work Requirements: Must have a secure, distraction-free home office and reliable high-speed internet.
BW Retail Solutions - Chesterfield, MI

Why You'll Love Working Here

Award-Winning Benefits: Earned the 2026 Top Employee Benefits Award by Mployer
100% Employer-Paid Benefits: Medical, Dental, Short-Term Disability, and Basic Life Benefit
Voluntary Benefits: Vision, Long-Term Disability, Critical Illness, and Supplemental Life Insurance
401(k) Retirement Plan: 100% employer match up to 3% of employee contributions, plus a 50% match on the next 2%
Paid Time Off: Competitive PTO package plus 6 paid holidays annually
Career Growth: Long-term opportunity with advancement paths in a growing, family-oriented company
Professional Development: Environment that promotes continuous learning and career development
Additional Programs: Tuition reimbursement, employee referral bonus, employee discounts, and Employee Assistance Program (EAP)
Wellness Program: Employer-sponsored program offering opportunities to earn company-paid HSA contributions and prizes
Employee Engagement: Company-sponsored holiday parties, team luncheons, and employee appreciation events

About Us

Visit our website to find out more at http://www.bwretail.com/

BW Retail Life: BW Retail Life

See company reviews

Base pay range

The minimum salary is $65K and the max salary is $70K.

$65K – $70K/yr (Employer provided)

$68K

/yr Median

Chesterfield, MI

Working here doesn’t have to be a secret

3.3

Recommend to a friend
Approve of CEO
CEO: Chris Ball
7 Ratings

Are you open to new opportunities?

45,852 Services manager jobs in United States

Base pay range

Working here doesn’t have to be a secret

Base pay range

Working here doesn’t have to be a secret