Summary: The Workforce Group, a LEMOINE company, is seeking a detail-oriented Case Research & Coordination Lead to support a nationwide federal human services program serving vulnerable populations, including youth, young adults, and families. This role leads address research, address verification, case coordination function, case intake oversight, location research, case queue management, field assignment coordination, documentation tracking, and follow-up support. The Case Research & Coordination Lead is accountable for the quality and timeliness of the team's work. Address determinations must meet the standard of confidence-scored, documentable, and defensible findings. Using lawful open-source, commercially available, and legally permissible records to determine whether identified address are current, residential, and suitable for field action.This position requires strong research skills, accurate documentation, sound judgment, confidentiality, and the ability to manage multiple case actions in a fast-paced, deadline-driven environment.

Location: Remote

Qualifications, Knowledge, Skills, and Abilities: High school diploma or equivalent required. Minimum three years of experience in records research, address validation, case coordination, dispatch, scheduling, records review, human services support, field operations support, including at least one year in a lead, supervisory, or senior coordination capacity. Experience leading or supporting field-based operations teams or geographically dispersed programs is highly preferred. Experience supporting vulnerable populations, youth, young adults, families or culturally diverse communities.

Work Environment and Schedule

This position is primarily remote or operations hub-based and requires regular use of computers, secure systems, phones, email, spreadsheets, and electronic documentation tools. The role supports fast-moving case operations and requires accuracy, confidentiality, responsiveness, and consistent communication with team members. The schedule may vary based on operational needs, case volume, geography, field team availability, and program deadlines. Evening, weekend, holiday, extended hour, or surge assignments may be required. Limited travel may be required for training, meetings, surge support, or operational coverage.

Employment is contingent upon successful completion of all pre-employment screening requirements, including background checks, drug screening, motor vehicle records review, reference checks and other job-related screening requirements. Employment is also contingent upon successful completion of required federal background/suitability review, favorable credit check, security processing, and program-specific onboarding before beginning work.

Employees assigned to this program must complete required training, protect sensitive information, comply with standards of conduct, maintain professional boundaries, and follow all reporting, confidentiality, privacy, and information security requirements. Employees may be required to sign confidentiality, non-disclosure, conflict-of-interest, and standards-of-conduct acknowledgments.