Professional Services Delivery Manager

Generation IX Technologies (GenIX)

Location: Culver City, CA (on-site/hybrid)

Compensation: $75,000-$90,000 base, plus performance bonus

GenIX is a growing Los Angeles based MSP/MSSP serving entertainment, investment management, education, and professional services clients. We invest in our people and want them to build a career here, not just hold a job. We're looking for a Professional Services Delivery Manager who is part team leader, part hands-on technical builder, someone who can run the delivery function and still get into the work when it matters.

We need a builder, not a sidekick.

You'll own the professional services project pipeline, manage and develop a team of engineers, and personally lead technical work on our more complex engagements. You'll be the escalation point when a project stalls and the person who makes sure our delivery methodology actually gets followed.

What You'll Do

● Own the PS project pipeline: scheduling, staffing, budget, and delivery

● Manage, mentor, and develop your team, holding people accountable and building their growth paths

● Personally lead or contribute technical work on complex, high visibility projects

● Review statements of work with sales and flag scoping or pricing risk before contracts are signed

● Build and maintain a repeatable delivery methodology and handoff process with the Operate team

● Track utilization, margin, and on-time delivery metrics for the team

What You Bring

● 5+ years in IT services with 2+ years leading delivery, specifically at an MSP, MSSP, or IT services company, not an in-house IT department

● Strong hands-on skills in networking (switches, firewalls, VLANs, VPNs), WiFi design, and virtualization (VMware and Hyper-V)

● Experience running SharePoint migrations off Windows file servers

● Experience standing up Azure deployments from on-premise infrastructure

● More than a cursory knowledge of configuring Claude/ChatGPT environments and guardrails, we're building out AI setups for clients and need real depth here

● Comfort managing people and running multiple concurrent projects without things falling through the cracks

● The judgment to know when to delegate and when to roll up your sleeves

Why GenIX

Real ownership over how projects get delivered, a direct line to leadership, and a company that's growing and investing in the people who help it get there.

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• Professional development assistance

Application Question(s):

• This is both a builder and manager role. Must have worked in this capacity for an MSP or IT Provider

Experience:

• Building IT Environment: 3 years (Required)

Work Location: In person