The Software Engineer develops, maintains, and enhances complex
and diverse software systems (e.g., processing-intensive analytics, novel
algorithm development, manipulation of extremely large data sets, realtime
systems, and business management information systems) based upon
documented requirements. Works individually or as part of a team.
Reviews and tests software components for adherence to the design
requirements and documents test results. Resolves software problem
reports. Utilizes software development and software design
methodologies appropriate to the development environment. Provides
specific input to the software components of system design to include
hardware/software trade-offs, software reuse, use of Commercial Off-theshelf
(COTS)/Government Off-the-shelf (GOTS) in place of new development, and requirements analysis and synthesis from system level
to individual software components.

• Analyze user requirements to derive software design and performance requirements
• Debug existing software and correct defects
• Provide recommendations for improving documentation and software development process standards
• Design and code new software or modify existing software to add new features
• Integrate existing software into new or modified systems or operating environments
• Develop simple data queries for existing or proposed databases or data repositories
• Applies knowledge of ITOM, ITSM, HRSD, CSM and/or Service Portal.
• Codes with programming languages and databases including HTML, CSS, JavaScript.
• Write or review software and system documentation
• Serve as team lead at the level appropriate to the software development process being used on any particular project
• Design or implement complex database or data repository interfaces/queries
• Develop or implement algorithms to meet or exceed system performance and functional standards
• Assist with developing and executing test procedures for software components
• Develop software solutions by analyzing system performance standards, confer with users or system engineers; analyze systems flow, data usage and work processes; and investigate problem areas
• Modify existing software to correct errors, to adapt to new hardware, or to improve its performance
• Design, develop and modify software systems, using scientific analysis and mathematical models to predict and measure outcome and consequences of design
• Design or implement complex algorithms requiring adherence to strict timing, system resource, or interface constraints; Perform quality control on team products
• Implement recommendations for improving documentation and software development process standards
• Oversee one or more software development teams and ensure the work is completed in accordance with the constraints of the software development process being used on any particular project
• Confer with system engineers and hardware engineers to derive software requirements and to
• obtain information on project limitations and capabilities, performance requirements and interfacesCoordinate software system installation and monitor equipment functioning to ensure operational specifications are met

Qualifications:

• Bachelor’s degree in Computer Science or related discipline from an accredited college or university is required. Four (4) years of additional SWE experience on projects with similar software processes may be substituted for a bachelor’s degree.
• Two (2) years experience developing and customizing core applications such as Incident, Problem, Change, Knowledge, and Service Catalog
• Four (4) years of IT application systems experience in technology solutions delivery is required.
• Experience creating and implementing scripts, business rules, policies, ACLs and otherwise configure or modify ServiceNow applications to
• meet requirement.
• Experience integrating third-party software and APIs with ServiceNow using REST and SOAP
• Experience coding in scripting languages (i.e.: JavaScript, HTML, CSS, AngularJS, JSON or other languages used in ServiceNow)
• Four (4) years experience with ServiceNow Implementations is required.
• Two (2) years of experience developing on the ServiceNow Platform is required.
• ServiceNow System Administrator certification OR ServiceNow Application Developer certification is required.

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