Job Description

This role focuses on designing complex digital products and websites using a user-centered approach from initial research through implementation. The UX Designer leads end-to-end design activities, creates intuitive interfaces for diverse user groups, and ensures that usability, risk mitigation, and compliance considerations are embedded in every solution. The position combines traditional UI/UX design with instructional design, human factors, and user research to improve experiences for patients, clinicians, and other healthcare professionals in regulated and safety-critical environments.

Responsibilities

• Establish and implement the overall design strategy for digital products and websites, ensuring a cohesive and user-centered experience.
• Define, refine, and optimize design processes, tools, and workflows to support efficient and high-quality delivery.
• Lead UX design activities from concept through implementation for multiple digital products and websites, balancing concurrent product needs and priorities.
• Understand and advocate for both client and end-user needs, incorporating feedback and insights into design decisions.
• Collaborate closely with cross-functional teams, including researchers, engineers, product managers, clinical experts, and regulatory stakeholders to define business requirements, feature requirements, user scenarios, and use cases.
• Plan and support user research activities such as user interviews, usability testing, task analysis, and other human factors methods, and translate findings into actionable design improvements.
• Create UX and design assets including process flows, site maps, conceptual diagrams, wireframes, and high-fidelity mockups to communicate design strategies and detailed interaction behaviors.
• Present design concepts and solutions clearly and persuasively, explaining the rationale and value behind design decisions to technical and non-technical stakeholders.
• Work closely with product stakeholders to gain a deep understanding of product goals, constraints, and priorities, and align design solutions with the product roadmap.
• Provide design leadership and guidance to technical teams, helping to ensure consistent implementation of UX standards and best practices.
• Manage work within established project timelines and deliver design assets that support ongoing product development and releases.
• Read and follow the Underwriters Laboratories Code of Conduct and adhere to all physical and digital security practices as part of daily work.

Essential Skills

• 3–5+ years of experience as a UI/UX Designer, specifically designing complex digital products and interfaces.
• Strong portfolio demonstrating end-to-end user-centered design processes, from research and concept development through detailed design and implementation.
• Experience in regulated industries, preferably medical devices, healthcare, life sciences, or other safety-critical environments where usability, risk mitigation, and compliance are critical.
• Demonstrated skills and interest in user research and human factors, including conducting or supporting user interviews, usability testing, task analysis, and synthesizing insights into design solutions.
• Ability to design intuitive interfaces for diverse user groups, including patients, clinicians, and other healthcare professionals.
• Strong collaboration skills with multidisciplinary teams, including researchers, engineers, product managers, clinical experts, and regulatory stakeholders.
• Proficiency in modern design tools such as Figma and Adobe XD.
• Strong problem-solving abilities and the capacity to translate complex requirements into clear, usable interfaces.
• Solid understanding of information architecture and interaction design principles.
• Ability to present and communicate design decisions effectively, including the value and impact of those decisions on users and business goals.

Additional Skills & Qualifications

• Experience or strong interest in healthcare or medical technology, with a passion for improving patient, clinician, or healthcare professional experiences through evidence-based design.
• Background or familiarity with FDA-regulated products and associated usability and compliance requirements.
• Knowledge of IEC usability engineering standards and human factors engineering practices for safety-critical systems.
• Understanding of clinical workflows and the design of medical device software, including software as a medical device (SaMD).
• Experience defining and optimizing design processes and tools within product teams.
• Ability to provide design leadership and guidance to technical teams, promoting best practices in UX and UI design.
• Commitment to reading and following the Underwriters Laboratories Code of Conduct and adhering to physical and digital security practices.

Work Environment

This is a full-time, remote position with a standard schedule of Monday through Friday, 8:00 a.m. to 5:00 p.m. (40 hours per week). Work is performed in a digital environment using modern design software such as Figma and Adobe XD, along with standard collaboration tools. The role involves close virtual collaboration with cross-functional teams and stakeholders, requiring reliable connectivity and a professional remote workspace.

Pay: $50.00 - $55.00 per hour

Work Location: Remote