A high-end Med Spa in Northern Virginia is in need of a Practice Manager. This is a Builder role, not a Maintenance role. The Practice Manager will build the operating structure. This person will become the operational spine, leading from the floor, creating systems, holding standards, and turning a fast-moving business into a proactive, measurable, scalable organization.
This leader will own a major portion of the day-to-day business, stabilize and rebuild the front desk, develop provider and team accountability, create operating systems and SOPs, establish a disciplined KPI cadence, partner with marketing on proactive demand planning, maximize provider and room capacity, and prepare Honey for a larger location and future expansion.
Areas of responsibility include:
- Operational Leadership and Owner Partnership
- Front of House Excellence
- Team Leadership, Culture and Accountability
- Provider Performance, Schedule Standards & Accountability
- Marketing Partnership & Proactive Revenue Calendar
- Capacity, Scheduling & Space Optimization
- Systems, SOPs & Scalable Infrastructure
- Client Experience, Escalations & Service Recovery
- Inventory, Vendors, Facility & Technology
- Human Resources, Documentation & Risk Awareness
- Expansion Readiness & Special Projects
Skills and Experience Required:
- Leadership experience in medical aesthetics, dermatology, plastic surgery, wellness, healthcare, dental, luxury hospitality, premium retail, or another appointment-based service business.
- Experience managing providers, clinicians, commissioned teams, sales expectations, or other high-skill professionals.
- Experience with cash-pay services, memberships, packages, retail, consultation conversion, retention, and high-touch client service.
- Track record of improving provider utilization, room utilization, client conversion, retention, revenue productivity, or operating margin.
- Experience partnering with marketing on campaign planning, demand forecasting, service launches, events, lead conversion, and post-campaign reporting.
- Experience supporting a founder-led business, turnaround, rapid-growth environment, new location, or multi-location expansion.
Salary range dependent upon experience.
Pay: $100,000.00 - $150,000.00 per year
Benefits:
- Health insurance
- Paid time off
Work Location: In person