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Job Summary

To provide cost effective coordination of maintenance support for ServiceSource Delaware Regional Office owned/operated properties, vehicles, and grounds.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Care of building, grounds and equipment, proper functioning of plumbing, electrical, and mechanical equipment, and services; may perform janitorial duties. Coordinate opening and closing of all locations. Coordinate and perform daily ‘rounds’ of main facility and coordinate the same operations at other locations within the SSDE portfolio. Ensure all equipment is in good working order. Coordinates/Supports emergency maintenance at all locations/facilities within the organization’s portfolio.
• Accurate assessment of maintenance request issues and speedy resolution of problems. Maintain regular communication with department directors to ensure timely completion of all requests. Maintain repair request log for data capture and effective management of requests. Ensure requests are coordinated at all off-site locations.
• Coordinates and schedules contractors (cleaning, painting, renovations, etc.) on an as needed basis. Serve as liaison with contractors. Review and negotiate annual service contracts for facilities as necessary. Contacts include (but not limited to) snow removal, office equipment, HVAC etc. Work with Departments to ensure all contracts are in place and enforced.
• Manage all company owned vehicles. Duties include scheduling all maintenance, repair and registration of vehicles at all company locations. Validates regular inspections of all vehicles ensuring clean and in sound working condition. Reports issues to proper staff for resolution. Maintain inspection, usage and staff or driver mileage logs for all vehicles.
• Serve as Leader of Health and Safety Team; comply with OSHA guidelines. Conduct regular drill as required by Health & Safety Team. Perform regularly scheduled Risk Management and Health & Safety quality checks at all company building and contract sites. Acts as primary contact for building alarm systems.

Additional Duties and Responsibilities

• Accept maintenance calls and disburse requests appropriately. Seek vendor assistance when unable to complete the required repair.
• Maintain contacts list for all contractors.
• Work with Employment Services/Business Services to engage trainees and program participants in meaningful work experiences.
• Supports snow removal efforts for government contracts as needed.
• Serve as liaison to the Corporate Risk Management Department. Ensure buildings and operation comply with Risk management processes and procedures.
• Perform other responsibilities as assigned.

Qualifications: Education, Experience and Certification(s)

• HS diploma or General Educational Development (GED) is required; Bachelor’s Degree in a related field preferred.
• 5-10 years’ experience in all aspects of property maintenance and/or general contracting required.
• Experience working with individuals with disabilities preferred.
• Possess and maintain any appropriate licensure needed to perform position effectively.
• Valid driver’s license and/or access to reliable transportation to perform work-related travel required. Eligible drivers must have a good motor vehicle record (MVR) required.

Knowledge, Skills and Abilities

• Must have effective communication and customer service skills.
• Must be well organized, self-directed and able to work with people from all levels of the organization.
• Expanded knowledge of general electrical, plumbing, heating & A/C systems, and common equipment.
• Knowledge of Universal Design and accessibility modifications.
• Possess the physical ability to lift equipment/supplies up to 50 pounds.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

What We Offer – for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information