Job Type: Full-time
Pay: $21.13 - $23.13 per hour
Location: Council Bluffs, IA

About us:

Would you like to enhance your career? Would you like to get free training for a job that offers you both rewards and challenges, all within a positive culture that rewards your abilities?
If you answered “ Yes!” to one or more of these, then run (don’t walk… it's way too slow) to AmeriServe and get started!!!

AmeriServe International provides supported community living and day habilitation services for persons with intellectual disabilities.

Client Services Coordinator

The Client Services Coordinator is responsible for coordinating available resources, processes, and personnel for their team members. We at AmeriServe International serve individuals with developmental disabilities, and we give opportunity for individuals to have a safe, purposeful, and pleasurable life in the community they live in.

What we offer:

• On-the-job training
• Paid Time Off
• Health, dental, and vision benefits
• Employee Stock Ownership Plan (ESOP)
• Earn up to an additional $500 per month by meeting Key Performance Indicators (KPI)

Under the guidance and direction of the Program Coordinator or Lead Client Service Coordinator, the Client Services Coordinator will:

• Monitor health needs of persons served and assist in routine medical appointments as needed.
• Ensure services are delivered by the primary physician and identified health care specialists.
• Support the scheduling of appointments and provide/arrange transportation.
• Ensure that each team member has the training and the materials to fulfill their responsibilities.
• Monitor medication management practices of persons served and provide related employee training.
• Provide training and coaching to Lead CSRs and CSRs so they effectively carry out the plan of habilitation as described in the Individual Comprehensive Plan, Treatment Plans, Behavior Support Plans, and the Personal Network Assessment Plan.
• Communicate routinely with Lead Client Service Coordinators or Program Coordinators, providing information necessary to make appropriate and timely decisions concerning staff and clients.
• Submit designated paperwork to Lead Client Service Coordinators or Program Coordinators according to assigned timelines.
• Provide staff training and evaluation according to established timelines.
• Manage Services, writing approved budgetary guidelines; schedule staff according to the approved staffing template and minimize overtime.
• Demonstrate exemplary documentation practices, serving as a model to others.
• Monitor staff documentation daily, providing coaching and feedback to achieve high standard of documentation practices.
• Ensure vehicles utilized are safe, clean and in good repair.
• When supporting persons served in his or her own residence, ensure employees demonstrate respect for the property, furnishings, and client choice.
• Encourage Lead Client Service Representatives (LCSR) and Client Service (CSR) Representatives and persons receiving services to participate in purposeful and meaningful community activities based upon client interests and desires.
• As appropriate, provide support for meal planning that meets nutritional needs and assures dietary choices.
• Support the person served with personal finance management as determined by ICP, and ensure staff are trained to meet the identified support needs
• Monitor client balances to ensure persons served retain benefit eligibility.
• Provide safe transportation; monitor the driving habits of employees to ensure compliance with company safety guidelines.
• Communicate respectfully to all stakeholders: parents, guardians, case managers, health care providers, and vendors, and positively represent the company.
• Communicate appropriately with team members from other programs.
• Ensure healthy lunches are provided, and medications are sent/received, if required.
• Ensure information shared about persons served is shared following HIPAA guidelines.
• Participate in meetings, Continuing Education, and other training opportunities in a positive manner.
• Provide on-call coverage.
• Complete other duties as may be assigned by the Supervisor.

Job Requirements:

• 4 College degree preferred or related experience
• Must be at least 18 years of age
• Must have a valid driver's license and provide proof of vehicle insurance
• Must successfully pass state-mandated background checks
• Must demonstrate the ability to read and write at the level necessary to complete written documentation according to ASI standards
• Must possess skills and abilities necessary to provide training to other employees
• Must possess interpersonal skills necessary to work productively with other people
• Must have basic computer skills
• Must be able to work in fast-paced environments
• Must have the ability to meet deadlines
• Must be willing to adapt to on-call responsibilities
• Supervisory experience REQUIRED
• Registered Behavior Technician (RBT) Certification PREFERRED

Please direct any employment questions or issues to:
https://secure.entertimeonline.com/ta/AMERISERVE.careers?ApplyToJob=822284618

Pay: $21.13 - $23.13 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• How many years of Human Service experience do you have?

Education:

• Bachelor's (Preferred)

Experience:

• Supervising: 2 years (Required)

License/Certification:

• Driver's License (Required)
• RBT Certification (Preferred)

Work Location: In person