What You'll Be Doing

• Customer Relationship Management: Develop and maintain strong relationships with customers to ensure successful project outcomes and high levels of customer satisfaction
• Project Planning and Execution: Oversee the planning, execution, and delivery of customer success projects, ensuring they meet deadlines, budget, and quality standards
• Cross-Functional Collaboration: Work closely with internal teams (e.g., business development, product, integrations, support) to align project goals and drive successful implementation of customer solutions
• Customer Onboarding: Manage and streamline the onboarding process for new customers, ensuring a smooth transition and effective use of products and services
• Issue Resolution: Act as the primary point of contact for resolving any project-related issues or challenges, ensuring timely and effective solutions
• Customer Feedback: Gather and analyze customer feedback to identify areas for improvement and to enhance the overall customer experience
• Documentation and Reporting: Maintain comprehensive project documentation and provide regular updates and reports to stakeholders on project status and outcomes
• Strategic Planning: Collaborate with leadership to develop and implement strategies to drive customer success
• Continuous Improvement: Evaluate project processes and outcomes to recommend and implement improvements for greater efficiency and customer satisfaction

What You Need

• Bachelor’s degree required
• 6-10 years of experience in program management or related discipline
• Project Management Professional (PMP) certification or similar certification is a plus
• Experience project managing an implementation with a healthcare customer is a plus
• Ability to learn all functions of the business and build bridges between functions to further the overall goals of the organization – must be a collaborator and communicator
• Accepts responsibility and accountability for project success and associated key decisions
• Continuous improvement mindset and a result and quality driven approach
• Advanced analytical skills: demonstrated ability to troubleshoot complex process/system issues
• Strong communication skills: ability to prioritize and manage multiple simultaneous initiatives
• Experience with Salesforce and with project management tools such as Jira or Smartsheet
• Healthcare experience and medical device experience preferred

• Robust Medical, Dental and Vision Plans
• STD, LTD, Insurance Plans
• HSA and Flexible Spending Accounts
• Safe Harbor 401(k) Plan with 3% Employer Contribution with immediate vesting
• FlexVTO (flexible vacation plans), Sick Leave, 11 Company Holidays
• Home Office Benefits Stipend

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.