• Review, prioritize and submit print requests from mainframe/mini/server/desktop according to complexity and urgency. Ensure that the output are quality checked and accurately meet the instructions as submitted
• Deliver print jobs within established timeframes; Maintain logs of all work submitted and completed including service logs
• Responsible for minor maintenance of reproduction equipment by solving paper jams; placing services calls and conduct routine cleaning
• Take meter reading of each duplicating machine on a daily basis. Monitor inventory of print supplies, stock paper and toners
• Inform clients of estimated completion time, when unclear of instructions, when there is a delay in service or when a specific service cannot be provided. Work with client to resolve complaint to client’s satisfaction
• Help to open and close the print center; Assist in keeping the center neat and professional looking
• Where high speed, high volume digital publishing printers are used, using printer software, make adjustments to image quality, create folders and directories for print on demand orders; There may be special request by client for specialized type of printing e.g. large paper printing, poster copying, manual/handbook sized printing
• Prepare monthly production and volume reports in order to measure productivity and prepare billing charges

• Send, receive and deliver faxes
• May be requested to perform document scanning
• Prepare mail/packages for shipping orders
• Provide light housekeeping such as making coffee and keeping conference rooms orderly
• Due to changing technology in office automation, will be required to learn new features and functionalities of duplicating machines, faxes and scanners as introduced at the site
• May perform some mailroom responsibilities and other duties as directed by Site Manager or Assistant Site Manager

• High school Diploma or equivalent
• 1-5 years experience working directly in a print center
• Some familiarity with the general job functions, and minimal understanding of the detailed aspects of the job
• Knowledge of machine operations from low to high volume high speed duplicating equipment
• Proficiency in the use of a variety of reproduction-related equipment & systems (fax, scanner, punches, staplers, inserters, folders, paper cutters, spiral-binding, velo-binders, stitcher and collaters, counters
• Close supervision involving detailed instructions and constant checking on work performance
• Excellent customer service, professional attitude and appearance is a must
• Ability to work overtime & meet deadlines
• Ability to follow directives and handle physical demands
• Possess strong communication skills

PHYSICAL DEMANDS

• Physical activity required including frequent bending, reaching, lifting and standing in stacking print output into boxes or containers
• May lift and/or move up to 50 lb

What We Offer: