• Ensures all guests are greeted upon arrival and first impression standards are met
• Maintains designated station during scheduled event time
• Ensures all clients have correct tickets and or credentials to enter the host area of control.
• Learns the layout of FedExForum and re-directs guests to the correct areas of the building when assistance is needed
• Promotes personal guest relations and ensures all arena guests receive a consistently high standard of service and quality
• Demonstrates customer engagement (S.A.U.C.E.) initiatives in customer interactions for all FedExForum events.
• Monitors position assigned section(s), assist guests with seat location, and watches for seat hoppers
• Remains in position unless redeployed by Supervisor or full-time staff member.
• Services and fulfills individual requests with expedience and care
• Responds to all inquiries, suggestions, and concerns from guests
• Advises, and immediately follows up with their Guest Relations Supervisor with any reported problems or concerns
• Accepts, upon rotation, additional event responsibilities, including chair break down after concerts and floor shows, ticket scanning, elevator/disabled lift operation, and attends pre-and post-event briefings.
• Supplies detailed event information to the Guest Relations Supervisor during your shift so that all event issues have been resolved or passed on to the appropriate department
• Other duties as assigned

• Must be 18 years of age or older
• High School Diploma or GED
• Minimum one-year hospitality, guest service or other direct customer contact experience with a heavy emphasis on providing an exceptional level of customer service and satisfaction
• Must be able to work in a variety of environments, including reasonable accommodation:
• Standing for extended periods
• Working at heights
• Tight or enclosed spaces (e.g., elevators)
• Darkened arenas
• Crowded areas
• Loud or noisy settings
• Areas with flashing lights
• Must have availability to start shifts as early as 5:00 pm for basketball games, and for non-basketball events start times vary by event. Shifts can end as late as 1:00 am
• Must be available to work at least 80% of arena events
• Strong communication, written and interpersonal skills. Must be people-oriented and enjoy working in a team-oriented environment
• Must have the ability to relate professionally to all levels of staff, guests, clients and VIP’s
• An energetic, positive, and self-motivated person. Must be diplomatic, mature and professional
• Must be able to lift up to 10 lbs
• Must have a passion for the sports and entertainment industry

• Knowledge and passion for the sports and entertainment industry

What We Offer

• Flexible scheduling around your availability
• Team Store Discounts
• Happy Hours and other fun activities
• Discount game night meals and snack program
• Employee Discounted Grizzlies and Hustle Game Tickets
• NBA Sponsored Discount Programs
• Employee Referral Bonuses
• Company Swag
• Employee Recognition and Years of Service Awards