IT@JH Financial Systems is seeking a Developer who will support administrative departments and business units, including HR, Finance, Payroll, and shared services, that rely on the ServiceNow platform for case management and service delivery. The position focuses on supporting platform configuration and enhancements, working within ServiceNow and integrated enterprise systems rather than managing end user devices such as laptops or mobile hardware. Assignments are a mix of ticket-based work (e.g., configuration updates, defect resolution, access requests) and task level contributions to project-based initiatives, such as new service onboarding and workflow automation. The role operates under close to moderate supervision, collaborating with senior developers, project management, and business stakeholders while following established service management processes, development standards, and release practices.

Specific Duties & Responsibilities

• The responsibilities listed below are typical examples of the work performed by this position.
• Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.

Analysis & Requirements Gathering

• Under direct supervision support business/clinical/education problems by meeting with clients and more Sr. IT colleagues to observe and understand current processes and the issues related to those processes. Contribute to written documentation of findings to share with the client and other IT colleagues.
• Review system requirements by meeting with clients and Sr. IT colleagues and researching existing technology to understand the business requirements for new applications.

Design & Development

• Contribute to the development of detailed tasks by analyzing project scope and milestones for projects in order to ensure product is delivered in a timely fashion according to software lifecycle standards.
• Contribute to functional/technical specifications by reviewing the provided system requirements, assist with putting them into functional and technical descriptions for use by programmers and business analysts to develop technical solutions.
• Assist with the development/change of data input, files/database structures, data transformation, algorithms, and data output by using appropriate computer language/tools to provide technical solution for application development tasks.
• Assist with documentation of code and associated processes by adhering to development methodologies, adding code comments and appropriate documentation to various knowledge-based system(s) to simplify code maintenance and to improve the support.

Testing & Documentation

• Assist with the creation and documentation of test scenarios using the appropriate testing tools to validate and verify application functionality.
• Assist with the testing of all changes by using the appropriate test scenarios to ensure all delivered solutions work as expected and errors are handled in a meaningful way.
• Contribute to the creation and maintenance of documentation by writing audience-appropriate materials to serve as technical and/or end-user references.

Implementation & Maintenance

• Assist with the Implementation of changes by adhering to the change management policies and procedures for any given project to communicate to all parties the nature, significance, and risk factors of the solution.
• Assist in the monitoring of changes and resolution of problems by responding to problems as they occur, by reviewing all processing and output of the newly implemented solution, and by proactively ensuring the solution works successfully to satisfy the customer requirements and to provide a smooth transition to the new solution.
• Provide support by triaging and resolving issues to ensure prompt, effective service.
• Other duties as assigned.

In Addition to the Duties Described Above

• Configure and maintain ServiceNow record producers, workflows, and case management structures.
• Support and troubleshoot platform enhancements, defects, and configuration updates.
• Assist with integrations and data workflows (e.g., TalkDesk, Workday, SAP) including testing and validation.
• Perform Move/Add/Change (MAC) requests across supported services and modules.
• Contribute to identity and access configuration, including SSO and role mapping.
• Participate in testing, UAT support, and go live readiness activities.
• Support hypercare and ongoing platform operations, including documentation and Knowledge updates.

• Bachelor’s Degree.
• No prior professional experience required.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

• Experience with ServiceNow platform configuration (workflows, Flow Designer, business rules, UI policies).
• Proficiency in JavaScript or similar scripting language used in platform development.
• Familiarity with integrations and APIs (REST/SOAP) and data exchange concepts.
• Experience supporting enterprise systems and multi environment deployments (Dev/Test/Prod).
• Exposure to Agile delivery models, testing/UAT support, and technical documentation practices.

Classified Title: Developer
Job Posting Title (Working Title): Developer (IT@JH Financial Systems)
Role/Level/Range: ATO 40/E/03/OG
Starting Salary Range: $24.25 - $42.50 HRLY (Commensurate w/exp.)
Employee group: Full Time
Schedule: Monday-Friday, 8:30am-5pm
FLSA Status: Non-Exempt
Location: Remote
Department name: IT@JH Financial Systems
Personnel area: University Administration