Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives

• Ongoing mentorship, development, and leadership programs
• And more

RESPONSIBILITIES

• Teams with unit personnel to ensure the timely delivery of meals to patients in accordance with defined service standards.
• Ensures that meal trays and all components are accurate and attractively presented.
• Ensures patients receive the food items they desire, including special requested items within the parameters of the patient’s diet order.
• Opens packages and arranges items on trays for patients when needed.
• Communicates with nursing staff regarding patients who require special assistance with feeding.
• Ensures all trays are retrieved at the end of meal service and returned to the kitchen or loaded onto transport carts for delivery to the kitchen.
• Enters patient food preferences into the card file section of the diet software system.
• Performs updates and backup procedures when software systems or interfaces are unavailable.
• Provides written reports following each meal period to the team leader or manager and immediately communicates concerns related to food quality, menu selections, or meal service.
• Delivers between-meal nourishments to patients as required.
• Actively participates in Unit Practice Councils and other meetings to identify solutions and resolve issues related to patient dining services.
• Monitors patient satisfaction and addresses concerns related to food services.
• Serves as a liaison between dining services and nursing units regarding patient dining services.
• Maintains frequent interaction with patients and families and exemplifies excellent customer service.
• Uses portable technology devices to review menu options and assist patients in selecting meals that meet the requirements of their diet order, including allergies, intolerances, and cultural or religious needs.
• Keeps clinical dietitians informed of patients with special dietary requirements so alternative meal options can be provided when necessary.
• Provides patients with information regarding menu ordering processes, diet specifications, and meal distribution.
• Receives calls and communication from patients and nursing staff regarding special requests or changes to patient diet orders.
• Communicates regularly with nursing staff regarding anticipated changes in patient status such as admissions, transfers, discharges, and diet changes (NPO to eating and vice versa).
• Observes patient intake at each meal and informs clinical dietitians of patients with limited intake.
• Inventories floor stock as needed.
• Monitors the use of enteral food supplies.
• Helps ensure that supplies needed to support food and nutrition services are maintained on the unit.
• Monitors supply usage and reports changes in needs to the appropriate personnel to ensure required products are available.
• Performs other related duties as assigned.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent preferred.
• Must be able to read, write, and follow instructions.
• At least two years of college preferred.
• Previous hospitality experience preferred.
• Experience working in a high-volume operation preferred.
• Fast food experience does not qualify.
• Demonstrated skills in customer service, critical thinking, problem solving, and written and verbal communication.
• Ability to make sound judgments while quickly processing information.
• Proficiency in computer and web-based software applications, including the ability to adapt to regular changes in systems and processes.
• Ability to lift up to 50 lbs.
• Ability to walk and stand for extended periods.
• Ability to push and/or pull carts weighing up to 250 pounds.