The Role:

The Care Coordinator (Bilingual- English/Spanish) is the central coordinator of our maternal care program and plays a critical role in ensuring a seamless, supportive experience for the families we serve. As the first point of contact for members, you'll guide them through their journey with empathy, clarity, and care. You'll work closely with Maternity Navigators—who serve as maternal health specialists—and other interdisciplinary team members to coordinate care, manage logistics, and proactively engage families. Your role blends operational

While this is a remote position, candidates must currently reside in the Central Time Zone—specifically in Tennessee, Indiana, or other approved CST/CT operational states (e.g., Texas, Illinois, etc.). Candidates must be fully available to work on a standard CST schedule.

Responsibilities

Member Support & Communication

• Serve as the first point of contact for members, handling calls, texts, and messages with empathy and professionalism.
• Triage communication and direct to the appropriate care team member, including Maternity Navigators, based on the nature of the inquiry.
• Establish trust with members by offering timely, thoughtful, and culturally competent support throughout their care journey.

Scheduling & Visit Coordination

• Verify member insurance and ensure all required forms (e.g., consent forms) are complete and up to date.
• Schedule and confirm enrollment, follow-up, and wraparound visits.
• Maintain real-time visibility into care team schedules using our scheduling dashboard, ensuring timely and efficient coordination.
• Anticipate member and team needs, minimizing gaps in care and preventing avoidable delays.

Member Engagement & Retention

• Build ongoing relationships with members through proactive outreach, check-ins, and reminders that help them stay engaged with their care plan.
• Identify and escalate risks to member engagement or satisfaction early, and partner with Maternity Navigators and other specialists to address concerns.

Family Support & Benefits Concierge

• Act as a knowledgeable resource for families, helping them navigate non-clinical supports such as childcare resources, transportation, lactation services, WIC, Medicaid benefits, and more.
• Maintain a curated list of local and state community resources and ensure members are aware of and able to access services that support their whole-family needs.
• Coordinate referrals to external programs and follow up to ensure members received what they needed.

Qualifications:

• High School diploma or equivalent
• 1-2 years of experience as a patient care coordinator or community health worker in a fast-paced environment.
• At least 1 year of consistent EHR/EMR experience, specifically in scheduling, insurance verification, or revenue cycle settings.
• Bilingual in English and Spanish
• Experience verifying insurance.
• Strong attention to detail and ability to multitask effectively.
• Excellent verbal and written communication skills.
• Authorized to work and currently residing in the United States.
• Ability to take direction, learn quickly, and work independently in a high-growth startup environment.
• Highly organized, self-motivated, adaptable, and collaborative.
• Passion for healthcare and aligned with our mission to transform maternal care.
• Experience with tools such as Spruce (tasks/texting/phone), Acuity (scheduling), Athena (EHR), or RingCentral.

This is a full-time hourly position with a pay range between $20-$25/hr. Exact compensation will depend on years of direct relevant experience.

Our Interview Process

At Nadia Care, we value transparency and want you to feel prepared at every stage of your candidate journey. Below is our standard interview process for this role:

Please note that this process is subject to change, but we will always keep you informed along the way.