We’re looking for an energetic, motivated, and engaged Customer Operations Supervisor who thrives in a fast‑paced, constantly evolving environment. If you enjoy leading diverse teams, solving problems, supporting customers, and using your technical troubleshooting skills to keep operations running smoothly, this role is an excellent fit.

What You’ll Do

• Supervise Customer Operations — Provide daily direction to staff, support a diverse team, and maintain smooth workflow across remote and onsite representatives. Coordinate schedules, monitor performance, and ensure policy compliance.
• Engage & Motivate Staff — Build a positive, collaborative, and high‑energy team culture.
• Develop Procedures — Draft, revise, and train staff on processes, new products, and new services to ensure consistency and operational efficiency.
• Drive Residential Sales — Recommend products and services, identify customer needs, and help grow residential subscriptions.
• Promote Products & Services — Educate staff on available offerings to support informed decisions.
• Performance Metrics — Monitor and analyze residential sales and customer service data to identify trends, improve team performance, and drive data-informed sales strategies and decisions.
• Troubleshoot and Technical Support — Diagnose common system, account and service issues and guide team members through resolutions and escalating complex problems when necessary.
• Regulatory awareness — Knowledge and implementation of price structures and industry compliance.
• Represent the Company — Maintain a positive presence in the community and uphold exceptional customer relations.

What You Bring

• Strong people skills and the ability to lead a diverse team in a dynamic, fast‑moving environment
• Eagerness to learn, adapt, and embrace change
• Strong knowledge of company policies, procedures, products, and services
• Ability to organize, prioritize, and manage multiple tasks
• Accuracy, accountability, and reliability under deadlines
• Professional communication skills with customers and coworkers
• Ability to work independently and as part of a team
• Willingness to attend meetings and training sessions
• Flexibility to work outside traditional business hours

Technical Experience & Knowledge

• Customer management systems — Experience with reporting environments, ticketing applications, data platforms to support customer operations.
• Technical troubleshooting — Apply foundational technical knowledge to guide staff in diagnosing and resolving service issues by identifying root causes, using diagnostic resources, and implementing effective solutions.

Physical Qualifications

• Must be able to communicate effectively with customers, staff, and coworkers
• Must be able to frequently lift and/or move up to 20 pounds and occasionally lift and/or carry up to 40 pounds safely.
• Must be able to sit for extended periods of time.

Location

Alpine, TX

Ready to Lead and Grow With Us?

If you’re motivated, adaptable, and excited to support customers while leading a high‑performing team, we’d love to hear from you. Apply today and help us continue delivering the exceptional service our customers deserve.

Pay: $85,000.00 - $105,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Education:

• Bachelor's (Preferred)

Work Location: In person