Work Location:

This position will begin in a temporary remote capacity. We anticipate transitioning the position to an on-site Miami, Florida office. During these periods, all responsibilities, reporting structure, and performance expectations will remain the same. The temporary remote arrangement will be reviewed regularly. Any changes will be communicated in advance to ensure a smooth transition to an on-site role.

Candidates must be able to commute when on-site work resumes.

What you will do:

• Handle incoming customer requests via phone, email and website with a sense of urgency and attention to detail

• Using MNX's proprietary logistics management platform, process, monitor, and manage critical customer shipments for the medical, aerospace, telecommunications and high tech industries

• Communicate with customers and agents in a professional and courteous manner

• Meet required team metrics

• Stay current on all required training

What you bring:

• At least 1 year of customer service experience

• Time Management

• Must be at least 18 years old and have a high school diploma or GED

• Be proficient in: Microsoft-Word, Excel, Outlook & data entry and type 30 WPM

• Knowledge of US and world geography and time zones is preferred

• Call Center experience is preferred

• Must have outstanding communication, customer service, and organizational skills

• Be able to operate in a fast-paced and demanding environment

• Be flexible - with the ability to work additional hours as business requires

Shift / Hours: Tues-Sat 11:30pm to 8:00am EST

Must be able to train Monday - Friday 8:00am - 5:00pm EST for 3-4 weeks.