The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues.…
A successful candidate with exhibit strong communication skills including technical writing for user guides as well as independence in troubleshooting and time……
The ideal candidate will have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both……
Clear and effective communicator who can present insights to both technical and non-technical audiences. Proficient in modern data stack tools (e.g., Snowflake,……
In this role, you will offer technical advice, guidance, and informal training to customers, as well as troubleshoot and restore routine technical service and……
The role requires strong technical expertise, clear communication skills, and the ability to translate business requirements into effective technical solutions.…
Follow, develop and maintain user-facing documentation and internal SOPs. Technical Business Analyst, IRequires a bachelor's (or equivalency) + 2 years of……
Bachelor's Degree in Information Systems, Engineering, Computer Science or related field from an accredited university; proven working experience may be used in……
The analyst works closely with leadership, political strategists, and the Restoration News team to develop data-driven solutions and innovative AI applications……
In this position the successful candidate will be able to analyze software issues using SQL and other tools, provide programmatic code fix recommendations for……
Bachelor’s degree in Information Systems, Computer Science, Business Analytics, or related field (or equivalent experience). Contract through 5/30/2027*.…
The People and Culture Data Analyst will provide support for key People and Culture areas such as compensation analysis, processing, and tracking; program audit……
Ability to document and communicate technical concepts clearly to technical and non-technical audiences. Collaborate with infrastructure teams to develop and……
Application Support: Provide support for GIS, WMIS, and MDS applications used in utility field operations. Experience working in Windows, Linux, and/or Citrix……
Design, develop, and maintain operational and executive reporting solutions using Power BI and other reporting tools. Employment Type: Contract-to-Hire.…
401K plan with company matching. Passion for new technologies and attention to detail. Our Customer Support Specialists undertake various tasks, including……
Act as a liaison between end users and technical teams, including programmers and database administrators. This role acts as a liaison between end users and……
RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or……
Thorough knowledge of systems design including forms design, characteristics of files and storage media and data bases, systems life cycles, application studies……
Must possess a valid and current Texas driver's license. If the applicant holds an out-of-state license, a State of Texas Driver’s License must be obtained……
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to……
Bachelor’s degree in Business Administration, Finance, Information Technology, or a related field of study from an accredited college or university.…
Work with the Leadership and Department to gather requirements to design, develop, test and deploy reports and strategic and operational dashboards.…
Bachelor’s degree, preferably in a technical field. Track incoming NASA proposals and ensure data, including decision documentation, is properly recorded in the……
Demonstrated knowledge of insurance rules, regulations and Coordination of Benefits for federal, state, and managed care payors in multiple states preferred.…
Use AI to find out how well the skills on your resume fit this job description.
The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software(O365 & Windows Operating systems) and hardware issues(tablets, desktop, and laptop).
***This is a hybrid position. The candidate will be required to work onsite at least two days a week in Charlotte, NC.
***The max rate for this position is $32.50/hour.
The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues.
Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software (i.e. O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems
Perform First Contact Resolution (FCR)
Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)
Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database
Understand and adhere to Incident Management, Request Management, and Knowledge Management policies
Typically handles small initiatives and/or assignments independently. May work in an assisting role on larger initiatives and/or assignments projects requiring multiple agents and specialist.
The minimum salary is $32.50 and the max salary is $32.50.
$32.50/hr (Employer provided)
Charlotte, NC
If an employer includes a salary or salary range on their job, we display it as "Employer Provided". If a job has no salary data, Glassdoor displays a "Glassdoor Estimate" if available. To learn more about "Glassdoor Estimates," see our FAQ page.
Working here doesn’t have to be a secret
Sign in to browse authentic reviews, anonymous ratings and salary data before you apply.