LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.

Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.

LMI is seeking a skilled User Support Specialist who will serve as a key contributor to ensuring seamless operations for federal systems by delivering exceptional Tier 2 and Tier 3 user support services. You will troubleshoot and resolve escalated technical issues, manage knowledge resources, and contribute to a culture of continuous improvement. Leveraging advanced tools such as ServiceNow, you will play a critical role in improving customer satisfaction while upholding federal SLA requirements. Applicants will need to obtain and maintain a Public Trust Clearance

Public Trust clearance is required for this position.

The target salary range for this position is $57,000-$97,000.

The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.

Applicants must meet eligibility requirements for a U.S. Government security clearance. Only US Citizens are eligible for a security clearance. For this position, LMI will only consider applicants with security clearances or applicants who are eligible for security clearances, due to the nature of the work.