Analyzing the root cause of failures. In the process of fixing the problem, hardware or software may need to be replaced, upgraded, reconfigured, etc. Once service is restored, a true root cause must be identified. Once root cause is identified, procedures are updated and training provided as mitigation.

Performing preventative maintenance of hardware, software, and networks. This is accomplished via routine inspection, backup, physical maintenance, etc. Collaboration with the other team members to ensure accuracy and thoroughness of pre, main, and post executuion work.

Managing Network projects. The team has numerous mid to long term initiatives underway at any given moment. The staff is assigned to a project, and they are expected to champion that project from start to finish.

Documenting procedure creation, corrective actions, configurations, diagrams, etc. The documentation consists of trouble tickets and logs, equipment configurations, wiring diagrams, block and level diagrams, logic diagrams, rack elevation drawings, physical interconnection diagrams, backhaul circuit information, System Change Control, Corrective Action Reports.