E T Consultant - Intake Officer

Description

The incumbent will have overall responsibility for handling the initial assessment of allegations of misconduct, with the upmost quality, timeliness, and completeness and with the highest level of professionalism, diplomacy, and discretion. This role will be stationed at WBG Headquarters in Washington, D.C.

• Register, categorize, and track all allegations and their assessment as well as inquiries and responses in the case management system ensuring record keeping is timely and properly maintained.
• Timely manage and respond to incoming allegations of misconduct, assessing, analyzing and identifying the issues of each allegation.
• Interview complainants and collect from them and other sources additional information required to make an assessment of the allegation.
• Make verbal and written recommendations to the INV Manager for appropriate disposition and triaging of allegations (i.e. close at intake or open a preliminary inquiry; refer to another EIJ Service), suggesting, when applicable, appropriate lines of inquiry.
• Maintain optimal quality standards for the intake process ensuring compliance with INV’s KPIs and service delivery standards for review and processing of allegations.
• May occasionally participate as a member of the investigation team, conducting fact finding (interviewing witnesses and obtaining/reviewing documents); drafting concise investigation reports to be submitted to the Vice President of Human Resources or case closing memos.
• Participate in the sharing of best practices, trends, knowledge and lessons learned across units and with clients and partners, articulating ideas verbally and in writing in a clear and compelling way across audiences of varied levels.

Selection Criteria

• A master’s degree, or equivalent in criminology, criminal justice, accounting, analytics, or another relevant field, with a minimum of 5 years of relevant professional experience, or an equivalent combination of education and experience.
• Experience conducting administrative fraud and/or workplace misconduct investigations, with comprehensive knowledge, skills, and abilities regarding strategies, methodologies, and techniques. Knowledge about investigatory best practices in relevant international public organizations is desirable.
• Excellent interpersonal skills, including the ability to work effectively in a team and/or task force internally and collaboratively across departments.
• Excellent communication and presentation skills, both oral and written; proven ability to communicate clearly and concisely and work effectively with multicultural teams.
• Experience with data work and case management systems.
• Full professional proficiency in both oral and written English. Proficiency in other working languages of the World Bank Group (Arabic, Chinese, French, Portuguese, Russian, or Spanish) is desirable, but not essential.
• Ability to plan work and manage conflicting priorities within tight deadlines, and a proven record of being thorough, discrete, fair and objective with attention to detail and timeliness.

WBG Culture Attributes:

1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.

World Bank Group Core Competencies

As per WBG policy, an Extended Term (ET) appointment is subject to a lifetime maximum of three (3) years. Former and current ET staff who have completed or are in the process of completing their third-year ET appointment are not eligible for future ET appointments.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC including our values and inspiring stories.