Position Summary

Essential Duties and Responsibilities

• Oversees total operation of the assigned pit area.
• Communicates information to incoming relief.
• Complies with all dealing procedures.
• Must have a total understanding of procedure manual for games supervised.
• Ensures maximum game protection.
• Responsible for dealing rotation.
• Protects all sensitive equipment, (Cards, dice, shoes, etc.)
• Ensures strict compliance with Sandia Casino System of Internal Controls.
• Trains and helps develop supervisor’s skills.
• Responsible for accurately tracking bankroll of players and players buy-in, average bet, and time played.
• Counsels and works with dealers on procedural problems.
• Provides excellence in customer service and ensures the same of all employees.
• Assists Pit Boss in completing all duties.
• Deals effectively with customer problems/complaints.
• Maintains proper bankrolls for all tables assigned.
• Accurately determines table win/loss.
• Serves as a role model for subordinates.
• Assists with tournaments and promotions.
• Accurately tracks table drops.
• Evaluates subordinates and completes performance appraisals.
• Promotes Player’s Club and signs new players up for card membership.
• Performs additional duties and responsibilities as assigned or necessary.
Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo Sandia.

Additional Responsibilities

• Provides immediate supervision to front line Team Members. Sets business parameters and delegates day-to-day tasks to achieve operational objectives.
• Provides guidance, training, counseling, recognition, and ongoing feedback, primarily to non-exempt staff members.
• Delegates and assigns duties to the reporting staff in a clear and concise manner and set expectations for performance excellence.
• May support management in the completion of administrative responsibilities.
• Maintains a positive attitude and outlook and encourages the team to gain support and create a positive morale.
• Creates an environment of teamwork, by communicating common goals, and showing appreciation for Team Members contributions and on-going support.
• Demonstrates relevant experience in the industry or field, often including previous roles in leadership or supervisory positions.

Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, and Abilities

• Ability to supervise and direct the work of employees.
• Ability to deal effectively with the public.
• Ability to work odd and unusual hours, including nights, weekends and holidays.
• Ability to exercise personnel management practices, to be firm in dealing with employees and exhibit a strong motivational commitment to the organization.
• Ability to write and prepare standard reports and documents.
• Knowledge of all Table Games rules and regulations.

Education and Experience

License/Certifications/Registrations

• Must be able to obtain and maintain the required STGC Gaming License.
• Will require a pre-employment and random drug screening.

Physical Requirement

Description

Walking

Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.

Seeing

The ability to perceive the nature of objects by the eye.

Sitting

Particularly for sustained periods of time.

Standing

Particularly for sustained periods of time.

Stooping

Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Talking

Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

Working Conditions Required:

• Work is performed indoors.
• Work hours subject to change with overtime work required.
• Must be able to work long hours under stressful conditions.
• Subject to hazards that may cause personal bodily harm: smoke, common colds, influenza, dust, odors and elevated noise levels.
• Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.
• Duties may involve walking, standing for long periods of time, sitting and crouching.