Systems Engineer / IT Technician (MSP)

Client Environment Owner

Computer Engineering Group · Napa, CA · Full-time, on-site · $35–45/hour DOE · Growth opportunity

About the role

Computer Engineering Group is a managed IT services provider (MSP) supporting small businesses across the Napa Valley. We're hiring a systems engineer / IT technician to take ownership of the technical health of a group of client networks — typically 20 to 100 users each.

This is a hands-on technical role, not sales and not customer success. We have a proven technology roadmap that defines where a healthy client environment should be. Your job is to get to know each client's environment, then propose, plan, and execute the projects that bring it into alignment with that roadmap — and do the hands-on build and configuration work yourself.

You won't be doing it alone. You'll be backed by experienced management, a dedicated account management team that owns the client relationship, and a senior engineer to learn from and escalate to. This is a genuine growth opportunity: a chance for a capable tech to step into real environment ownership with the structure and support to succeed at it.

What you'll do

• Take ownership of the technical health of a handful of small-business client networks (20–100 users each).
• Assess each environment against CEG's standard technology roadmap and identify the gaps.
• Propose, plan, and execute the projects that bring each client into alignment — firewall and network deployments (UniFi / SonicWALL / Meraki), site-to-site and client VPN, VLAN segmentation, Entra ID and Microsoft 365 migrations, Intune/Autopilot device rollouts, backup/DR, and security cleanup.
• Do the hands-on build, configuration, and troubleshooting day to day.
• Serve as the escalation point for the tougher, environment-specific issues on your accounts (not the routine ticket queue), with a senior engineer above you when you need one.
• Work alongside the account management team, who handle the client relationship and approvals so you can focus on the technical work.

What we're looking for

• 2–4 years in an MSP, IT services, or business IT environment, with real hands-on infrastructure work.
• Networking: hands-on with business firewalls and switching — configuring firewall rules, VLANs, DHCP/DNS, and VPN (site-to-site and client). We run UniFi, SonicWALL, and Meraki day to day; deep experience in any one and willingness to learn the others is what matters.
• Entra ID / Microsoft 365: managing users, groups, and licensing; Entra ID join; SSO and MFA/Conditional Access; and troubleshooting sign-in and access issues. Exposure to Azure (VMs, basic resource management) and Purview/compliance is a plus.
• Intune / endpoint management: enrolling and provisioning devices through Intune and Autopilot, pushing configuration and app policies, Company Portal, and Windows/Apple device management (Apple Business Manager a plus).
• Windows Server, Active Directory, and backup/DR fundamentals.
• Ready to take responsibility for client environments and plan work that holds up — and eager to grow into it with support.
• Able to explain technical issues to non-technical business owners without the jargon.
• Experience with PSA/RMM and documentation tools (ConnectWise, IT Glue/Hudu, or similar) is a plus.
• Valid driver's license and willingness to travel to local client sites.

Nice to have

• RMM/automation tooling (Rewst or equivalent) and network monitoring (Auvik or similar).
• Certifications: Microsoft (MD-102, Azure/M365), CompTIA Network+/Security+.
• Experience with wine, hospitality, agriculture, or nonprofit clients.

Why this is a growth opportunity

• A clear roadmap to work toward, so you're never guessing what “good” looks like.
• A senior engineer and experienced management to learn from and lean on.
• An account team that handles the client relationship and sales side, so your energy stays on the technology.
• Real ownership of environments and projects, with room to grow into deeper technical leadership as you prove yourself.

Benefits

• Medical, dental, and vision insurance — CEG covers 50% of the employee premium to start (coverage begins the first of the month after 60 days), stepping up with tenure: the company covers 99% of the employee premium after 2 years, and 99% of employee + family coverage after 5 years.
• Retirement plan — 2% company contribution of your annual earnings.
• Paid time off — vacation that accrues faster with tenure, 40 hours of paid sick leave per year, plus 8 paid holidays.
• On-call stipend — when you're in the on-call rotation.
• Company-provided uniform and equipment.

This role is NOT

• A sales or account-management role — you make the technical case, you don't chase leads or carry a quota.
• A Tier 1 helpdesk seat — routine tickets live with the helpdesk.
• A desk-only advisory role — expect to be hands-on in environments every day.

Pay: $35.00 - $45.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Ability to Commute:

• Napa, CA 94558 (Required)

Work Location: In person