Position Summary

We are seeking a motivated and detail-oriented IT Intern to support our Information Technology department. This internship provides hands-on experience in day-to-day IT operations, user support, and foundational cybersecurity and infrastructure tasks. The ideal candidate is eager to learn, comfortable with technology, and interested in building a career in IT.

Key Responsibilities

• Assist with Help Desk and technical support for end users (Hardware, Software, and basic network issues)
• Set up, configure, and deploy workstations, laptops, mobile devices, and peripherals
• Troubleshoot Microsoft 365 tools including Outlook, Teams, OneDrive, and SharePoint
• Learn to manage/support Microsoft Azure accounts, permissions, and password resets
• Document IT procedures, troubleshooting steps, and asset inventory
• Assist with software updates, patching, and system maintenance
• Support basic network troubleshooting (Wi-Fi, printers, VPN)
• Follow IT security policies and assist with cybersecurity best practices
• Perform other IT-related tasks as assigned, including possible involvement in AI

Required Qualifications

• Willingness to learn and grow with a good attitude
• Currently enrolled in or recently graduated from a program in Information Technology, Computer Science, or a related field
• Basic understanding of Windows operating systems
• Familiarity with common hardware and peripherals
• Strong problem-solving and communication skills
• Ability to follow instructions and work independently or as part of a team

Preferred Qualifications

• Experience with Microsoft 365 / Azure / Active Directory
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
• Interest in cybersecurity or IT administration
• Previous help desk, lab, or personal IT experience
• CompTIA ITF+, A+, or similar coursework/certifications (or in progress)

What the Intern Will Gain

• Real-world experience in an IT department
• Exposure to enterprise IT systems and security practices
• Mentorship from experienced IT professionals
• Resume-building technical and professional skills
• Potential consideration for future employment (if applicable)

Pay: $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Education:

• Bachelor's (Required)

Ability to Commute:

• Honolulu, HI 96819 (Required)

Work Location: In person