What We're Looking For

At HNTB, you can create a career that is meaningful to you while building communities that matter to all of us. For more than a century, we have been delivering solutions for some of the largest, most complex infrastructure projects across the country. With our historic growth, it is an exciting time to join our team of employee-owners.

This opportunity entails being responsible for minimizing business downtime caused by technical problems by prioritizing all incoming requests and documenting all details in the support ticketing system.

This position performs software installs, hardware imaging and support, basic network troubleshooting, and user account management. The team mission is to provide prompt, friendly, customer-focused support to minimize time on job disruptions by following standard, repeatable processes. Works on problems of limited scope. Utilizes standard procedures or practices or receives regular guidance from others.

This is an in-office position to be based out of our Oakland, CA location.

What You’ll Do:

• Responsible for providing prompt, friendly, customer-focused support to a designated office.

• Logs all service desk calls, email requests, and in person requests into the IT Service Management System. Responsible for updating service ticket information.

• Diagnoses and resolves basic to intermediate hardware, software and network issues. Redirects or escalates incidents and service requests as needed.

• Supports local office moves by physically moving and setting up the network equipment. Follows IT standard practices and procedures.

• Assists with day-to-day technology administration, procurement, lease replacement, and asset management.

• Identifies and documents lease buyouts or casualty loss accurately and on time.

• Submits technology orders to ensure local offices have the technology needed to do perform work.

• Performs hardware imaging and equipment deployments.

• Identifies and reclaims unused hardware and software to help organization manage assets more effectively, improving compliance and minimizing costs.

• Performs other duties as assigned.

• Identifies and reclaims unused hardware and software to help organization manage assets more effectively, improving compliance and minimizing costs.

• Performs other duties as assigned.

What You’ll Need:

• Associate's or technical degree in Computer Science, Information Technology, Engineering, or related degree, or

• In lieu of degree, 2 years of experience in technical support or relevant experience

What You'll Bring:

• Demonstrates a basic understanding of desktop technology. Seeks opportunities to further develop knowledge of the hardware and equipment used throughout the firm, with the goal of being able to answer technical questions and effectively assist in basic IT network and computer set up.

• Resolves basic level technology tickets escalated by Service Desk team through hands on and over the phone support.

• Effective verbal, written communication and problem-solving skills.

• Exceptional customer service, ability to interact effectively and cooperatively with employees at all levels.

• Self-starter with ability to work independently under pressure and react quickly and in support of changing priorities.

• Able to operate in fast-paced organization and handle multiple responsibilities or projects simultaneously.

What We Prefer:

• Bachelor's degree in Computer Science, Information Technology or related degree

Additional Information

Visa sponsorship is not available for this position.

#DG #IT #LI-DG1

Locations:

Oakland, CA

The approximate pay range for the California San Francisco Bay Area is $31.79 - $47.68. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual’s qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state.

The approximate nation wide pay range for this position is $25.43 - $47.68. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual’s qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state.

NOTICE TO THIRD-PARTY AGENCIES:

HNTB does not accept unsolicited resumes from recruiters or agencies. Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of HNTB. HNTB will have the right to hire that applicant at its discretion and without any fee owed to the submitting staffing/employment agency, person or entity. Staffing/employment agencies who have fee agreements with HNTB must submit applicants to the designated HNTB recruiter to be eligible for placement fees.

Job Type: Regular

Full/Part Time: Full time

Job Category: Information Technology Group

ReqID: R-30362 #college

Equal Employment Opportunity & Disability Accessibility Statement

HNTB provides a fair and equal employment opportunity for all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, pregnancy status, sexual orientation, gender identity, veteran status, genetic information, citizenship status, or other status protected by law. The HNTB Companies ensure nondiscrimination in all programs and activities in accordance with Title VII of the Civil Rights Act of 1964.

Any applicant with limited English proficiency or a qualifying physical or mental disability who believes they require a reasonable accommodation for any part of the application or hiring process should contact us at ReasonableAccommodations@HNTB.com or call 816-527-2600 for assistance. HNTB will make determinations on requests for accommodations on a case-by-case basis.

Hearing and speech impaired individuals who seek assistance or accommodation in applying for a position via TTY, may dial 711 in the United States. Instruct the TTY operator to call 888-400-4682 and select option 5 for TTY service. Please indicate to the HNTB agent that you are a candidate seeking assistance in the job application process.

Please note that The HNTB Companies will not accept any resume submitted via this email address. To properly submit your application to the HNTB Companies, and to ensure that our recruiters have immediate access to your resume/CV, please search our open positions online, and apply directly through our careers website.

Thank you for considering HNTB for your career opportunities.

Affirmative Action Policy Statement

HNTB has implemented the following policy as part of its longstanding commitment to compliance with all applicable affirmative action requirements. HNTB agrees to post in conspicuous places, available to employees and applicants for employment, this Affirmative Action Policy.

HNTB is a federal contractor subject to Section 4212 of the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended (“Section 4212”) and Section 503 of the Rehabilitation Act of 1973, as amended (“Section 503”). Accordingly, it is HNTB’s policy to take affirmative action to employ and advance in employment protected veterans (disabled veterans, recently separated veterans, Armed Forces Service Medal veterans, or active-duty wartime or campaign badge veterans) and individuals with disabilities at all levels of employment, including the executive level. HNTB also will provide reasonable accommodation to known physical or mental limitations of an otherwise qualified employee or applicant for employment with a disability, unless the accommodation would impose undue hardship on the operation of HNTB. In order to request a reasonable accommodation, employees should contact the HR Solutions Center at General Policy Inquiry - Employee Center and applicants should contact ReasonableAccommodations@HNTB.com.

HNTB will recruit, hire, train, and promote individuals in all job titles, and will ensure that all other personnel actions are administered, without regard to an individual’s protected veteran or disability status. All employment decisions will be based only on valid job requirements. In addition, employees and applicants shall not be subjected to harassment, intimidation, threats, coercion, or discrimination because they have engaged in or may engage in any of the following activities: (1) filing a complaint; (2) assisting or participating in an investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State, or local law requiring equal opportunity for protected veterans or individuals with disabilities; (3) opposing any act or practice made unlawful by Section 4212, Section 503, their implementing regulations, or any other Federal, State, or local law requiring equal opportunity for protected veterans or individuals with disabilities; or (4) exercising any other right protected by Section 4212, Section 503, or their implementing regulations.

The non-confidential portions of the affirmative action program for protected veterans and individuals with disabilities shall be available for inspection upon request by any employee or applicant for employment. These plans are available for review upon request during normal business hours. Any questions or requests to review should be directed to your Human Resources Partner.

As Chief Executive Officer, I fully support our affirmative action program and am committed to the implementation of the company’s affirmative action policy. I have delegated overall responsibility for this policy to the Business Integrity Director. The Manager of HR Compliance & Immigration is responsible for the implementation, auditing, and reporting of this policy and program, assisted by the office’s Human Resources Partner.

HNTB employees must comply with this policy and report any violations of illegal discrimination, as specified in the Integrity Reporting policy.

For Questions or Additional Information

For more information on this policy, please contact the HR Solutions Center, General Policy Inquiry - Employee Center, 888-400-4682.

Robert J. Slimp, CEO