Information Technology Technician - Intermediate

Aviation Center of Excellence

Fort Rucker, Alabama

Full-time, On-site, 8-Hour Shift

$45,000.00 - $50,000.00 per year

Projected Start Date: August 3rd, 2026**

About us: 1 Acord is a Service Disabled, Veteran Owned Small Business based in Columbus GA founded in 2019. Our goal is to provide high-quality contract employees to the government at affordable prices. Focused on helping Veterans find meaningful work, we seek out and hire Veterans were possible to meet the needs of our customers. Our employees are our product! They are the key to our success, and we take pride in providing the best product possible to our clients.

Job description: Information Technology Technician Intermediate provides front-line technical support to U.S. Army Aviation Center of Excellence (AVCoE) students, cadre, and leadership. IT Tech IIs log incoming incidents, troubleshoot basic hardware and software problems, and escalate complex issues to higher-tier technical teams.

Required Qualifications:

· VALID Secret clearance

· CURRENT Security + certification

Duties and Responsibilities:

· Support student onboarding by validating student network access.

· Ensure all requirements are met by the student while in processing to allow for network access.

· Provide direct, indirect, logical and physical support for all student IT devices to include but not limited to: HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware updates, and connectivity issues.

· Troubleshooting student devices when faults are encountered.

· Document all faults encountered and remediation of faults.

· Monitor the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system.

· Monitor the helpdesk phones during business hours and submit tickets on behalf of the caller.

· Issue IT equipment to student classes and train the class on proper usage.

· Patch and keep machines updated with the most up-to-date patches.

· Other duties as assigned.

Desired Qualifications:

· Willingness to learn and apply new skills.

· Good organizational skills.

· Customer service.

· Patching and imaging systems.

· Windows 10 administrator experience.

· Ticketing system and metric experience.

· Work well with others in a team environment.

Benefits: Competitive salary commensurate to experience, Retirement Plan, Health, Dental, Vision Insurance, Health Savings Account (HSA), Company provided Life Insurance, Paid Time Off, Retirement Plan, Company Provided Short Term Disability (STD) and Accidental Death and Dismemberment (ADD) Insurance, Certification Cost Share Program.

If interested, contact James Acord at (910) 644-3228 and email your resume to James.Acord@1acord.com

**This is a temporary position for a deploying teammate. The Teammate will return to his current position at the end of his military deployment in APR-May 2027. All attempts will be made to place accepted candidates elsewhere on the contract after the current employee returns.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Security clearance:

• Secret (Required)

Work Location: In person