The IT Infrastructure Manager is responsible for the design, implementation, management, and security of the organization’s IT infrastructure, including network, server, cloud, and endpoint environments. This role ensures high availability, performance, and security of systems while supporting business operations and compliance requirements.

The Infrastructure Manager will lead infrastructure projects, manage IT staff, and develop standardized processes for systems, networking, and security while working closely with the Help Desk and business units.

The Infrastructure Manager will plan upgrades of existing software and hardware and provide a structured policy of standard equipment, software, connectivity protocol, and develop contingency plans for disaster recovery.

Essential Duties & Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Oversee all on-premises and cloud infrastructure, including servers, storage, virtualization platforms, and networking
• Manage Microsoft-based environments (Active Directory, Windows Server, M365, Azure)
• Ensure uptime, performance, and scalability of systems and services
• Manage backup, disaster recovery, and business continuity strategies
• Enforce IT security policies, standards, and compliance requirements (e.g., CMMC, NIST frameworks)
• Manage infrastructure staff (Systems Admins, Network Engineers, Help Desk)
• Act as escalation point for complex technical issues
• Coordinate workload and prioritize projects and operational tasks
• Collaborate with cross-functional departments to support business needs
• Provide oversight for IT support related to infrastructure and enterprise systems
• Work closely with the Help Desk to ensure timely issue resolution
• Maintain documentation for systems, processes, and configurations
• Ensure proper asset management and standardization of equipment and software
• Lead infrastructure-related projects, including deployments, migrations, and integrations
• Work with vendors and service providers for procurement, support, and service delivery
• Develop and manage infrastructure budgets and planning
• Support audits and maintain documentation for compliance frameworks
• Enforce change management and configuration management practices
• Perform other IT related duties as required

Supervisory Responsibility

This position has direct reports.

Work Environment

This job operates in a remote environment with occasional on-site requirements.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work

This position typically works Monday-Friday during day shift hours. Business needs may sometimes require long hours and weekend work.

Travel

At least 10% out-of-the-area and overnight travel may be required for training or project work.

Required Education and Experience

• Bachelor’s degree in Information Technology, Systems Management, or related field (or equivalent experience)
• 5–8+ years of progressive IT infrastructure experience
• 2–3+ years of leadership or team management experience
• Documented work history with expertise in the following IT fields:

o Windows Server / Active Directory environments

o Cloud infrastructure and security

o Virtualization platforms

o Networking

o Backup and disaster recovery solutions

Additional Qualifications

• Knowledge of general ERP business procedures and practices
• Approachable, teachable, team player with a strong desire to learn, grow and to improve the organization’s operational efficiency
• Excellent problem-solving skills with the ability to solve issues in a fast-paced environment
• Exceptional analytical and conceptual thinking skills
• Strong written communication skills and the ability to document/diagram IT systems and procedures
• The ability to influence stakeholders and work closely with them to determine acceptable solutions
• A track record of following through on commitments
• Excellent planning, organizational, and time management skills
• A history of leading and supporting successful projects
• Competency in Microsoft Office application suite

Benefits:

• Competitive Base Salary
• Comprehensive Health Benefits – Medical, Dental, Vision, Disability, and Ancillary products
• 401(k) Retirement Plan – With immediate vesting and a competitive company match
• Paid Time Off – Including vacation, parental leave and paid company holidays
• Employee Assistance Program (EAP) – Confidential support for employees and their families
• Professional Development Opportunities
• Employee Recognition and Service Award Programs
• Well-being and Work-Life Resources

#WeAreHealthDelivered

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

AvKARE/R&S Northeast is an E-Verify and Equal Opportunity Employer. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, genetic information, gender identity, national origin, citizenship status, disabled veteran or veteran of Vietnam era, or any legally recognized status entitled to protection under applicable federal and state local laws. #INDHP1