A leading Surface Mount Technology (SMT) automation equipment manufacture is seeking the Field Service Engineer in Dallas Texas.

The Field Service Engineer is responsible for the installation, maintenance, troubleshooting, and process optimization of Surface Mount Technology (SMT) automation equipment.

It is a fully remote position, combining visits to client sites to provide services with working from home when not on-site.

Salary: $65K to $88K BOE

(Equipment examples: Semiconductor Manufacturing Equipment (Front-End & Back-End), High-Speed Packaging & Material Handling Robotics, CNC Machine Tools & Multi-Axis Precision Machining, Medical Device Manufacturing Automation, Lab Automation & Liquid Handling Systems)

Key Responsibilities:

Equipment Installation & Commissioning:

• Perform on-site installation, configuration, and startup of SMT automation systems across North America.
• Execute system retrofits, upgrades, and custom equipment modifications.

Technical Support & Troubleshooting:

• Diagnose and resolve complex mechanical, electrical, software, and process related issues.
• Provide advanced technical support both onsite and remotely, ensuring minimal customer downtime.
• Collaborate with the technical teams to escalate and resolve advanced engineering issues.

Customer Training & Support:

• Deliver structured operator and maintenance training for customer personnel.
• Advise customers on best practices for process optimization, preventive maintenance, and system efficiency.

Documentation & Reporting:

• Collect and analyze technical data for troubleshooting, reliability tracking, and process improvement.
• Prepare clear, detailed service reports, documentation, and feedback to customers and management.

Collaboration & Communication:

• Serve as a technical liaison between customers and engineering departments.
• Communicate effectively with both technical and non-technical stakeholders.

Travel Requirement:

• Approximately 75% within Texas; occasional travel outside of Texas required

Qualifications & Requirements:

Education & Experience

• Bachelor of Science in Engineering (Mechanical, Electrical, or related field) preferred.
• Experience with SMT equipment strongly preferred; other SMT/automation equipment experience considered.
• Strong background in mechanical and electrical diagnostics, repair, and preventive maintenance.

Technical Skills:

• Proficiency with interpreting electrical schematics, mechanical drawings, and mechatronic system diagrams.
• Solid understanding of Windows-based operating systems, software installation and system configuration.
• Familiarity with networking concepts and modern computing applications.

Soft Skills:

• Strong problem-solving abilities with a customer-first mindset.
• Ability to work independently with minimal supervision while thriving in a team environment.
• Excellent communication and interpersonal skills.
• Flexibility to travel extensively (up to 75%) and adapt to changing schedules and customer needs.

Pay: $65,000.00 - $88,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you understand and accept that this position requires up to 75% of traveling as required?
• Do you have a field service engineer experience with the Surface Mount Technology (SMT) automation equipment?
• Do you have at least 3 years of experience in for the installation, maintenance, troubleshooting, and process optimization with Surface Mount Technology (SMT) automation equipment or similar equipment?

Education:

• Bachelor's (Preferred)

Experience:

• Field Service Engineer : 3 years (Required)

Ability to Commute:

• Dallas, TX (Required)

Ability to Relocate:

• Dallas, TX: Relocate before starting work (Required)

Willingness to travel:

• 75% (Required)

Work Location: Remote