Location: Pinch A Penny/POOLCORP Administration; 6385 150th Ave N. Clearwater, FL 33760

*This role is 100% on-site in Clearwater, FL*

Company Overview

What to Expect?
The SaaS Implementation Specialist champions the customer journey from sale to successful adoption, ensuring the SaaS platform is configured, tested, and launched to best suit client needs. You serve as a trusted advisor, minimizing friction and maximizing satisfaction in the critical onboarding window. Your ability to accelerate time-to-value not only supports rapid ARR realization, but your education and encouragement foster increased chemical and product sales through digital engagement.

On a daily basis out SaaS Implementation Specialist:

• Leads new client onboarding and solution configuration, remotely or onsite.

• Develops training sessions/materials tailored for each customer’s needs.

• Resolves implementation/technical challenges, documenting and escalating as needed.

• Tracks activation metrics and customer usage during onboarding.

• Identifies and communicates repeated customer pain points to Product.

• Transitions customers to retention team upon successful implementation.

• Other related responsibilities assigned by Manager.

What You Will Need:

• Bachelor’s degree in Information Technology, Business, or a related field required.

• Relevant technical certifications (e.g. SaaS platforms, project management) are a plus.

• 2+ years in SaaS onboarding, implementation, or technical account management.

• Training/teaching skills for diverse audiences.

• Troubleshooting, project management, and customer relationship skills.

• Excellent written and verbal communication.

• Strong process documentation and feedback orientation.

Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply! We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions.

All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized.

POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer – By Choice. The Company understands, respects, and values diversity – unique styles, experiences, identities, ideas, and opinions – while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.