Contractor Opportunity : Automotive Technical Assistant (French Language Required)

Location: Remote - Auburn Hills, MI

Engagement Type: Contractor via Third-Party Supplier

Contracting Entity: Accenture

Supplier of Record: eTeam

Start Date: 7/06/2026

Duration: 12 Months with potential for extension

About the Role

We are seeking qualified contractors to fulfill the role of an Automotive Technical Assistant who is fluent in the French language , that will leverage their Automotive call center experience, customer service skills, problem solving, and attention to detail to deliver a positive customer experience. The right candidate will enjoy building relationships with customers, adapt quickly to change, and demonstrate grit that will inspire others to strive for superior results.

This opportunity is open to individuals located in the United States

Additionally, the role requires access to reliable internet and the ability to manage all responsibilities from a home office.

The project hours of operations will be Monday – Friday , in which candidate must be available to work an 8-hour shift between 8:00 AM to 11:00 PM Eastern Time Monday - Friday and Saturday 9 a.m. to 6 p.m. (shifts may vary) .

Contractors will be engaged and paid by a third-party payroll supplier, eTeam , which will serve as the employer of record for tax and compliance purposes.

Key Responsibilities

Core Duties

Respond to automotive inbound calls and tickets from Dealer Technicians, providing automotive technical diagnostic direction

Research and apply relevant product and repair information using available databases and tools

Perform follow-ups on open tickets and ensure successful resolution and closure

Provide automotive resolution through a defined six step diagnostic process

Deliverables or Project Scope

Maintain high levels of customer satisfaction through accurate and timely technical support

Communicate product issues and insights to Quality, Engineering, and Technical Advisor teams

Document and update ticket status, ensuring compliance with resolution protocols

Support continuous improvement by sharing feedback and technical findings with internal teams

Collaboration Tools or Platforms

Microsoft Office Suite and standard PC applications (Excel, Word, Outlook, Teams)

Dealer Information Software and Diagnostics Tools

Internal ticketing and call management systems

Client's North America Product databases and liaison resources

Qualifications

High School Diploma or GED equivalent

Minimum of 1-2 years of automotive repair experience OR Bachelor's Degree OR Technical Trade School Certificate in Automotive internship or similar experience

Demonstrates bilingual proficiency in French/English , with strong verbal, reading, and writing skills

Preferred Qualifications

1-3 years of experience with electrification technologies (Bev, PHEV, Hybrid)

Automotive Service Excellence (ASE) Certification

Strong Understanding of advanced diagnostic processes and automotive systems

Familiarity with Stellantis North America Product Lines and technical resources

Excellent communication and problem-solving skills for technical support environments

Additional Information / Requirements

Automotive Service Excellence (ASE) Certification within first 6 months of employment

Knowledge of diagnostic and repair tools and Dealer information software

Basic computer skills, including Word and keyboarding proficiency

How to Apply

Please register and submit your resume at Avature Contractor Exchange . Qualified candidates will be contacted by Accenture’s Direct Sourcing team for initial screening, then by eTeam for next steps.

Compliance Notes

This is a contractor role administered through a third-party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies. The contractor will not be eligible for employee benefits from Accenture.

The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local ordinances.

Contractors must have work authorization that does not now or in the future require sponsorship of a visa for work authorization in the United States.

Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Contractor candidates will not be obligated to disclose sealed or expunged records of conviction or arrest. A criminal conviction history is not an absolute bar to engagement with Accenture.

Accenture will not discriminate against individuals because they have inquired about, discussed, or disclosed their own pay or the pay of another individual. Those with access to compensation information as a part of their job functions may not disclose such information unless the disclosure is:

In response to a formal complaint or charge,

In furtherance of an investigation, proceeding, hearing, or action, or

Consistent with Accenture’s legal duty to furnish information

California residents or those planning to work from Los Angeles County should review additional notifications here .

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the contractor engagement process.

Compensation Disclosure

Compensation for contractor roles supporting Accenture is determined by the contractor’s employer eTeam , and varies depending on factors such as location, role, skill set, and experience.

As required by law, below you’ll find the reasonable range of compensation
eTeam expects to pay for this role as set forth below.

We anticipate this contractor roll will be posted until 6/15/2026.

eTeam offers a market competitive suite of benefits including health, dental, and vision insurance, 401(k) retirement savings plan, timely payroll and compliance, Rain App (Advance payment).

Location

Hourly Range

California

$34.00 – $40.00

Colorado

$31.00 – $36.00

Cleveland, OH

$27.00 – $32.00

District of Columbia

$33.00 – $38.00

Illinois

$30.00 – $35.00

Maryland

$32.00 – $37.00

Maine

$26.00 – $30.00

Massachusetts

$33.00 – $38.00

Minnesota

$30.00 – $34.00

New Jersey

$33.00 – $38.00

New York

$35.00 – $41.00

Virginia

$31.00 – $36.00

Washington

$34.00 – $39.00

Drug-Free Workspace

Accenture maintains a drug-free workplace. Engaging in illegal activities, including drug abuse, may result in termination or other appropriate action. The unlawful manufacture, sale, distribution, transfer, dispensation, possession, or use of controlled substances or marijuana in the workplace is strictly prohibited.

Equal Employment Opportunity Statement

Accenture believes that no one should be discriminated against because of their differences. All decisions regarding contractor engagement shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by applicable law.

Accenture’s commitment to diversity and inclusion extends to all individuals performing services on its behalf, including those engaged through third-party suppliers. For details, view a copy of the Accenture Equal Opportunity Statement .

Accenture is an EEO and Affirmative Action supporter of Veterans and Individuals with Disabilities and is committed to providing veteran engagement opportunities.

Accenture is committed to fostering an inclusive environment and ensuring equal opportunity for individuals with disabilities or religious observances. If you are hired to perform services as a contractor for Accenture, you may request reasonable accommodations through the supplier, which will coordinate with Accenture as needed to support your ability to perform essential job functions.