What We’re Looking For:

Moultrie is seeking a loyal, energetic, goal-oriented Seasonal Customer Success Representative who brings a passion for delivering customer support to our diverse community of avid subscribers. 

As a Customer Success Rep, you will provide exceptional, proactive support through a remote work environment. This position primarily supports customers via phone, which will make up the majority of daily responsibilities. While there may be occasional involvement in other channels such as email, live chat, social media, and text, these are not the primary focus of the role. We are seeking a candidate with excellent attention to detail, problem-solving skills, and communication abilities.

You must also be self-motivated, have an excellent work ethic, and be able to work both independently and as part of a team. We are seeking professionals who are adaptable to evolving products, tools, and services and are flexible while working in a fast-paced environment. You will be joining a dedicated team that is focused on supporting each other while constantly enhancing our product knowledge and expertise.

This is a great opportunity to be a part of a growing Customer Success team in a dynamic environment! 

Job Responsibilities

• Serve as the main point of contact for Moultrie customers via phone and any other channels deemed necessary
• Quickly become an expert in the Moultrie product suite
• Resolve customer inquiries
• Maintain a quality rating by following procedures and acting in the customers’ best interests
• Record all interactions with customers in the provided CRM system
• Meet evolving department goals and metrics
• Analyze a customer’s service needs and refer to other service or technical departments for follow-up as needed
• Resolve routine problems and communicate solutions or requested information to the customer
• Maintains an active attendance record throughout the course of this position with little to no tardies. 

Job Requirements

• High school diploma, GED, or college-level education
• MUST have a minimum of 2+ years of Customer Service experience providing support in a REMOTE environment
• Comfortable managing both phone and messaging queue conversations
• Remote experience handling technical troubleshooting and issue resolution
• MUST be able to work a flexible schedule including evenings and weekends
• Ability to work in a remote setting with a reliable internet connection
• Great communication skills, internally with team members and externally with customers
• Strong time-management skills
• Goal-oriented mindset
• Leads by example using a proactive approach to provide optimal customer support

Preferred Skills

• College degree
• Experience working with Zendesk or a similar CRM system
• Appreciation for the outdoors 
• Coachable, empathetic mindset
• Ability to multitask

Essential Job Functions

• Outstanding organizational, interpersonal and communication (written and verbal) skills
• Good problem-solving skills and ethical behavior
• Unwavering Attendance Record 
• Must maintain confidentiality
• May require sitting for long periods of time
• Works in a team-oriented environment

Pay: $19.00 per hour

Application Question(s):

• Are you comfortable working on the weekends?
• Are you comfortable working a flexible, changing schedule?
• Are you good to work fulltime on a seasonal basis (June through January with the possibility of going permanent?

Experience:

• Remote Customer Support: 2 years (Required)
• Technical Customer Support: 1 year (Required)

Work Location: Remote