Job Summary: As a Rackspace VMware Engineer IV, you’ll work with our Support Teams to troubleshoot various issues, resolve customer issues, provide guidance and recommendations to increase efficiency and reduce customer incidents, develop tooling and processes to drive and improve customer experience, create playbooks, and provide mentoring to the support teams. You’ll have opportunities to take initiative and advise on potential pitfalls that may be encountered and suggest alternatives which may better serve the stability and security of Rackspace virtualization solutions.

Work Location:

• We are only considering candidates who reside in the Central or Eastern Time Zones.
• If you live near a Rackspace office… two days a week onsite and three days remotely.
• If not located near a Rackspace office... you may work fully remotely.

Key Responsibilities:

• Enable optimum organizational efficiency by taking a whole systems approach and thinking across boundaries to identify which polices/processes should be standardized and which should differ.
• Examine new ideas of solutions, methods, and products to ensure the potential and alignment with departmental and business goals.
• Be a technical point of escalation to the Cloud Administrators and Engineers within the team, as well as the VMware Operations Team; resolving complex issues, working in collaboration with partners across the business, as required.
• Lead cross-functional business continuity/transformational projects and customer engagements (both technical and non-technical), delivering key objectives for the Organization.
• Advise leadership in setting and executing technological strategies to ensure Rackspace remains head of industry.
• Proactively assess, propose, and implement enhancements to systems, problem management, fleet management, process improvement, reporting, product integration and customer infrastructure.
• Lead Workload/Workforce Management and Optimization related tasks.
• Review technical training for all Rackers supporting Rackspace Supported Cloud Products.
• Coach, mentor and assists Rackers across the business.
• Provide technical expertise underpinning communications targeting a range of stakeholders - from individual contributors to leaders across the business.
• Collaborate and share knowledge with other Engineers.
• Apply expertise to interpret complex technical challenges and recommend improvements to platforms, processes, and services.

Required Qualifications:

• Bachelor’s degree in computer science or a related technical field. Additional related experience may substitute for the degree requirement.
• 8 years of technical engineering and administration experience with a minimum of 5 - 6 years of experience as a systems administrator.
• 3 years of current commercial experience as a Cloud Engineer working with a high-traffic site.
• Extensive experience with VMware vSphere (ESXi, vCenter lifecycle management, patching, and upgrades).
• Strong expertise in VMware NSX (network virtualisation concepts, administration, and troubleshooting).
• Proven experience managing large-scale, multi-region virtualised environments, including dependency and compatibility management across integrated platforms.
• Hands-on experience with VMware Aria Operations (vROps) including monitoring, alerting, policy configuration, and platform health management.
• Strong knowledge of Disaster Recovery technologies, including Zerto and VMware SRM, with experience in deployment, migration, and lifecycle management.
• Experience delivering complex upgrades, migrations, and platform modernisation initiatives (e.g. vSphere version transitions, Windows to appliance migrations).
• Hands-on experience with VMware Cloud Foundation (VCF) architectures, deployment, lifecycle management, and integrations (required).
• Working knowledge of VMware Cloud Director (VCD) and hands-on administration.
• Strong understanding of Linux and/or Windows operating systems in enterprise environments.
• Experience with automation and scripting (PowerCLI or equivalent) for infrastructure management and troubleshooting.
• Experience with configuration management tools (e.g. Chef) including node onboarding and lifecycle management.
• Strong understanding of storage technologies (vSAN, NFS, SAN) and their interaction with virtualised environments.
• Strong knowledge of networking concepts and protocols within virtualised and cloud environments.
• Ability to design, implement, analyse, and troubleshoot distributed, highly available systems.
• Experience working within structured change management and governance frameworks.
• Demonstrates systems thinking, understanding platform-wide dependencies and impacts of change.
• Applies expertise to interpret complex technical challenges and recommend improvements to platforms, processes, and services.

Our compensation reflects the cost of labor across several geographic markets. The compensation range for this position ranges from $108,253.00/year in our lowest geographic market up to 158,733.30 USD/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Learn more about benefits at Rackspace.

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.