Systems Analyst

Let us introduce you to XL.net. We are the best and fastest growing outsourced IT Service Provider in the Chicago area, with no plans on slowing down. We have a unique approach to our success. We combine leading technical automation and tools, operational processes and effective training with super-talented XLnetters and grade-A leaders. We provide solutions and deliver results to our companies making them loyal customers. We provide services you will be proud to represent for a company you will be proud to represent.

Why XL.net? We are an exciting, team-oriented, organization with immense opportunities for growth. XL.net is always working hard to hire the most talented, team-oriented people and we work even harder to retain them. We provide a competitive salary and bonus structure, profit sharing, amazing benefits and an awesome team atmosphere. Our business is growing rapidly, and we are looking to add super-talented candidates who will thrive and contribute to our evolution, while aligning with the values we instill integrity, world class customer service, and the drive to achieve goals together!

What would make us even more successful? You XL.net is looking for experienced Systems Analysts to join our team. This is a full-time position, Monday through Friday 8 a.m. – 5 p.m CST. This role will require travel as needed to client sites for onsite onboardings, monthly alignment reviews, and quarterly planning.

We are already unparalleled in the solutions that we offer to our customers, but we know the other half to our success is acquiring the best employees to deliver those solutions. We are looking for those with the abilities to multitask, problem-solve, proactively answer the “How-to” questions and work collaboratively with the XL.net team. Outstanding listening and communication skills are a must, for it is imperative that our potential clients get the best service we have to offer. Navigating challenging situations in a professional manner, while articulating confident solutions to our customers’ concerns and needs will make you successful in this role.

Individual Responsibilities

• Conducting detailed analysis of onsite client visits to reduce "noise" and lower ticket volumes.
• Demonstrating innovative thinking while staying focused on objectives.
• Helping with onboarding events for new customers and the documentation processes.
• Efficiently managing client schedules and tasks simultaneously with onsite travel.
• Delivering exceptional service to delight customers.
• Exhibiting a strong commitment to providing excellent customer service.
• Effectively managing customer expectations.
• Promptly responding to customer support requests via email, phone, and chat.
• Utilizing exceptional communication and problem-solving skills to consistently surpass our competitors as the leading IT service organization in the Chicagoland area.
• Resolving customer issues promptly to minimize downtime.
• Proactively completing technical GAP questions to identify potential issues within client environments and enhance their technical capabilities.

Qualifications

• Associates or bachelor’s degree completed in a computer technology related program
• 4 - 5 years’ experience providing support to end users and IT infrastructure
• Network +, Security +, VMware & Microsoft certifications
• High attention to detail while working in a fast-paced environment
• Solid understanding of networking (TCP/IP, DNS, routing, subnetting, etc.) and remote access technologies (VPN, terminal services, etc.)
• Experience and familiarity with the following: Microsoft Office Suites, Microsoft Window desktop and server systems as well as Active Directory
• Strong verbal, written, telephone and customer service skills
• Understanding of IT best practices
• Ability to work in a team environment
• Desire to continually learn new technologies and improve skill set
• Assertiveness in pursuing resolutions to issues
• Must have strong problem solving and organization skills
• Must be able to manage multiple work items at one time with a high sense of urgency
• Vendor management (email, hosting, DNS)
• Valid driver’s license and reliable transportation
• Authorization to work in the United States

Desired Technical Knowledge

Our Vision: Striving to build a culture that is continuously improving our clients’ productivity

Our Core Focus: Enabling and accelerating innovation in SMBs to solve and change the world

Our Culture: Customer satisfaction, teamwork and personal growth

Our Benefits

• Excellent benefits including health, vision, and dental
• Life Insurance
• Disability Coverage
• Bonus Opportunities
• Vacation Plan
• Certification Reimbursement

To learn more about why this is a perfect next step in your career watch our core values video and see what makes us exceptional.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Compensation Package:

• Bonus opportunities
• Yearly bonus

Experience:

• Systems Analyst: 5 years (Required)

Location:

• Chicago, IL (Required)

Willingness to travel:

• 75% (Required)

Work Location: On the road